1. IML Error Message
Express5800/R120h-1E, R120h-2E Maintenance Guide
199
Chapter 3 Appendix
Class
Error
code
Error message Action
UEFI 520
Backplane Configuration Error: A storage
controller is installed in the incorrect drive
backplane. The controller will not be
usable.
Contact your sales representative.
UEFI 521
Backplane Configuration Error:
Unsupported drive backplane configuration
detected.
Contact your sales representative.
UEFI 530 Core Boost Technology Disabled.
System Configuration > BIOS/Platform Configuration
(RBSU) > Power and Performance Option -> From
[Advanced Performance Tuning Options], set the [Core
Boosting] option to [Enabled].
If the problem persists, contact your sales
representative.
UEFI 531
Core Boost Technology missing required
iLO License.
Contact your sales representative.
UEFI 1626
Unsupported Power Supply Configuration -
Unsupported Power Supply detected.
Contact your sales representative.
UEFI 1636 %1 Trusted Platform Module Error.
Contact your sales representative.
The motherboard and the TPM module must be
replaced as a set.
UEFI 1637
Unsupported Option Enabled - Platform
Trust Technology (PTT) is not supported on
this server. Earlier System ROM revisions
allow enabling this option, but a chipset
issue results in this feature not working
reliably. PTT should be disabled.
Set the Platform Trust Technology (PTT) to [Disabled].
UEFI 1809
Slot %1 Encryption Failure -
Communication issue prevents drive keys
from being retrieved. Encrypted logical
drives are offline. System may not boot.
Refer to the page of the iLO key manager to check the
corrective action.
UEFI 1810
Slot %1 Encryption Failure - Master Key is
incorrect on or not retrieved from Remote
Key Manager. Encrypted logical drives may
be offline. System may not boot.
Correct the problem with the Key Manager.
UEFI 1811
Slot %1 Encryption Failure - Drive Keys not
retrieved from the Remote Key Manager.
Dependent encrypted logical drives are
offline. System may not boot.
Correct the problem with the Key Manager.
UEFI 1812
Slot %1 Encryption Failure - Invalid Drive
Keys on Remote Key Manager. Encrypted
logical drives may be offline. System may
not boot.
Restore the correct version of the drive key with the Key
Manager.
UEFI 1814
Slot %1 Encryption Failure -
Communication issue prevents keys from
being retrieved. Dependent encrypted
logical drives are offline. System may not
boot.
After turning off the server power and disconnecting the
power cord, check the installation of the Slot% 1
controller (card). Wait 30 seconds, and then restart it. If
the problem persists, contact your sales representative.
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