NeoQi Pro - Guide for ERRORS on Screen; Control Panel Blind Error; Error E1: Temperature Sensor Malfunction; Error E2: Water Level Sensor Alert

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Guide for ERRORS on Screen
If the screen of your cocoon displays an error message and you can hear unusual sounds, this
indicates a failure in the operation system. In general such problems relate to failure of the
steam generator. It should be noted that regular maintenance of the equipment preclude such
malfunctions.
CONTROL PANEL IS BLIND
Problem:
You are trying to turn on the equipment, but
ON/OFF power switch does not respond.
Solution:
Disconnect the device from main power
supply. Wait for 10 seconds and put
machine back into circuit.
ERROR 1
Problem:
Displayed on the screen as E1. This is a
malfunction of the temperature sensor if it
breaks out or a short circuit occurs. At the
same time you will hear a sound: “Du, Du,
Du …”. The control panel buttons will not
work.
Solution:
Disconnect and reconnect the device. If the
problem persists, turn off the device from
the main power supply of and replace the
temperature sensor.
ERROR 2
Problem:
Displayed on the screen as E2. This is an
alert from the water level sensor in the
steam generator. This error appears 60
seconds after the activation of the steam
function. The screen will display E2, you will
hear a sound: “Du, Du, Du …” and the
control panel will not respond. The problem
appears if there is no water in the steam
generator, the water level is too low or if the
water level sensor is dirty.
Solution:
Make sure that the steam generator is filling
up correctly. Check if the water supply is
connected to the device. Perform steam
generator cleaning - water level sensor may
be dirty and not be able to send a reading of
the level of water. If everything is well with
the water supply and there is no response,
check the steam generator data cable,
perhaps some of the contacts of the water
level sensor cables have eased.