Hardware and Internet Setup
10
High Speed Cable Modem
Activate Your Internet Service
To activate your Internet service:
1. V
isit your cable Internet provider’s website and follow the onscreen instructions to
activate your Internet service.
Cable Internet Provider Contact Information
Bright House Networks http://support.brighthouse.com
1-866-898-9101
Cablevision http://www.cablevision.com
https://install.optimum.com/JointInstall/
Telephone number depends on your region.
Comcast XFINITY http://www.comcast.com/activate
http://www.XFINITY.com/internetsetup
http://www.XFINITY.com/internetsupport
1-800-XFINITY (1-800-934-6489)
For more information, see Activate Your Internet Service With Comcast
XFINITY on page 11.
Cox https://activation.cox.net/selfactivation/newmodem.cox
1-888-556-1193
Mediacom https://maestro.mediacomcc.com/walledgarden/page/login.jsp
1-844-2SIMPLE (1-844-274-6753)
Time Warner Cable https://www.timewarnercable.com/en/support/internet/step-by-step/modem-acti
vation.html
1-800-892-2253
Note: Your cable Internet provider’s contact information might change. You
can also find the contact information in your monthly Internet service
billing statement.
2. If you are unable to activate your Internet service using the instructions on your cable
Internet provider
’s website, call your cable Internet provider and do the following:
a. When asked, provide your account information and provide the cable modem’
s model
number, which is CM1000, serial number, and MAC address.
The serial number and MAC address are on the label on the cable modem, which is
on the bottom of the cable modem.
b. W
ait for your cable Internet provider to confirm that your cable modem is active.
Note: When you attempt to contact Cablevision online, you are directed to the
Optimum web page. Optimum is a brand name of Cablevision.
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