NETGEAR CM1000v2 User Manual

Contents
Chapter 1 Hardware Setup
Unpack your cable modem.................................................................5
Front panel and LEDs...........................................................................6
Rear panel..............................................................................................7
Label.......................................................................................................9
System requirements............................................................................9
Install and activate your Cable Modem...........................................10
Connect your cable modem to a computer...............................10
Before you activate your Internet service....................................11
Activate your Internet service (except with XFINITY).................12
Activate your Internet service with XFINITY................................13
Perform a speed test.....................................................................13
Connect your cable modem to a router after installation and
activation.........................................................................................14
Chapter 2 Manage Your Network
Log in to the cable modem...............................................................16
Change the admin password............................................................16
View cable modem initialization.......................................................17
View cable modem status..................................................................18
View and clear event logs..................................................................18
Specify the cable connection starting frequency...........................19
Reboot the cable modem..................................................................19
Reset the cable modem to factory default settings........................20
Use the reset button on the back panel..........................................21
Use the factory reset software button..............................................21
Chapter 3 Troubleshooting
Use LEDs to troubleshoot..................................................................23
Cannot log in to the cable modem..................................................24
Troubleshoot the cable internet connection..................................25
Chapter 4 Supplemental Information
Factory settings...................................................................................27
Technical specifications.....................................................................28
3

NETGEAR CM1000v2 Specifications

Power

input voltage	110–120V, 47–60 Hz
output voltage	12 VDC
output current	1.5 A

Operating Environment

operating temperature	32° to 104°F (0° to 40°C)
operating humidity	90% maximum relative humidity, noncondensing

Interface

local ethernet port	One 10/100/1000 RJ-45 Gigabit Ethernet port
internet connector	Coaxial cable connector, DOCSIS 3.1; backward-compatible with DOCSIS 3.0
downstream channels	2 OFDM and 32 SC-QAM bonded

Weight and Dimensions

dimensions	8.8 in x 3.5 in x 5.9 in (223.5 mm x 88.9 mm x 150 mm)
weight	0.95 lb (431 g)