Cannot Log In to the Mobile Router Using a
VPN
If you are using your mobile router while connected to a VPN, you might not be able to
access the mobile router web page using http://m.home.
To directly access the mobile router web page hosted on the device, enter the address
http://192.168.1.1 in your browser.
The Mobile Router Cannot Connect to a
Computer Running Windows Vista
A known issue exists whereby computers running Microsoft Windows Vista cannot obtain
an IP address from certain routers. More information and a fix are available at
support.microsoft.com/kb/928233, or visit the Microsoft support website and search
for knowledge base article 928233.
The Mobile Router Does Not Connect to the
Cellular Network
If your mobile router does not connect to your service provider’s mobile broadband
network, try the following suggestions:
•
Make sure that your SIM account is active. To check SIM status, contact your Internet
service provider.
•
If you use a prepaid SIM card, make sure that the account balance is positive.
•
If your mobile router still does not connect, you might need to create or update the
default connection profile.
To check the default connection profile settings:
1. From a computer that is connected to your network, launch a web browser.
2.
Enter http://m.home or http://192.168.1.1.
A login page displays.
3. Enter the mobile router password.
The password is case-sensitive.
User Manual93Troubleshooting
Nighthawk M2 Model MR2100
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