7-1
v1.0, September 2009
Chapter 7
Troubleshooting
This chapter provides information about troubleshooting your Wireless-N 150 Router Model
WNR1000v2 . After each problem description, instructions are provided to help you diagnose and
solve the problem. As a first step, please review the Quick Tips.
This chapter includes the following sections:
• “Quick Tips”
• “Troubleshooting Basic Functions” on page 7-2
• “Login Problems” on page 7-5
• “Checking the Internet Service Connection” on page 7-6
• “Troubleshooting Your Network Using the Ping Utility” on page 7-8
• “Problems with Date and Time” on page 7-10
• “Problems with Wireless Adapter Connections” on page 7-11
• “Restoring the Default Configuration and Password” on page 7-12
Quick Tips
This section describes tips for troubleshooting some common problems:
Be sure to restart your network in this sequence.
1. Turn off and unplug the modem.
2. Turn off the wireless router and computers.
3. Plug in the modem and turn it on. Wait 2 minutes.
Tip: NETGEAR provides helpful articles, documentation, and the latest software
updates at http://www.netgear.com/support.
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