202
Technical Notes
Troubleshooting
External Device Issues
Problem Cause/Solution
A
Cannot establish
a wireless
connection with a
smart device.
1
• When establishing a wireless connection for the first time,
refer to the instructions in the included “SnapBridge
Connection Guide”.
–
• If a wireless connection is established, perform the
following operations.
–
-Turn the camera off and then on again.
- Restart the SnapBridge app.
- Cancel the connection and then establish a connection
again.
• Check the Network menu settings in the camera. 158
-Set Airplane mode to Off.
-Set Bluetooth M Connection to Enable.
-Set Choose connection to Smart device.
• If the camera is registered with two or more smart
devices, select the smart device you want to connect in
Network menu M Bluetooth M Paired devices in the
camera. If two or more cameras are registered in the
SnapBridge app, switch the connection on the app.
159
• Use a sufficiently charged battery. –
• Insert a memory card with sufficient free space into the
camera.
16
• Disconnect the HDMI cable or USB cable. 110
• Enable Bluetooth, Wi-Fi, and the location data functions
on the smart device.
–
• In the A tab of the SnapBridge app M Auto link
options M turn on Auto link. If it is off, Download
pictures and Remote photography can be used, but
images cannot be downloaded automatically.
–
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