9 Maintenance and servicing information
BU 0200 en-3118 277
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9.2 Service notes
Out technical support is available to reply to technical queries.
If you contact our technical support, please have the precise device type (rating plate/display),
accessories and/or options, the software version used (P707) and the series number (name plate) at
hand.
The device must be sent to the following address if it needs repairing:
NORD Electronic DRIVESYSTEMS GmbH
Tjüchkampstraße 37
D-26605 Aurich, Germany
Please remove all non-original parts from the device.
No guarantee is given for any attached parts such as power cables, switches or external displays.
Please back up the parameter settings before sending in the device.
Information
Reason for return
Please note the reason for sending in the component/device and specify a contact for any queries that we might
have.
You can obtain a return note from our web site (Link
) or from our technical support.
Unless otherwise agreed, the device is reset to the factory settings after inspection or repair.
Information
Possible Consequential Damage
In order to rule out the possibility that the cause of a device fault is due to an optional module, the connected
optional modules should also be returned in case of a fault.
Contacts (Phone)
During normal business hours +49 (0) 4532-289-2125
During normal business hours
During normal business hours
The manual and additional information can be found on the Internet under www.nord.com.
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