Feature Operations / 99
Answer Groups
An Answer Group consists of two telephones connected by means
of an m button. This is most useful for a secretary who
monitors all incoming calls to a manager’s telephone, but is not
necessarily responsible for answering all of them.
The IAnswer) button is a memory button with an indicator. It is
controlled through Norstar Configuration, and appears immediately
above the Intercom and m buttons (if programmed) on all
telephones.
Once an m button is assigned to a telephone, features
cannot be programmed on that button. If there are not enough
buttons on the telephone to represent all the lines assigned to the
telephone, 71 button and [lntercom(
lines take precedence
over the m button, but all three take precedence over (
buttons and programmable memory buttons.
When an outside or inside call arrives at the manager’s telephone,
the indicator beside the m button on the secretary’s
telephone flashes ON and OFF, and the secretary’s telephone may
ring. The secretary then has the option of answering the call, or
letting the manager respond to it. In most cases, the secretary
would answer the call, find out who is calling, and transfer the call
to the manager if appropriate.
The m button on the secretary’s telephone stays OFF if a
call is on an outside line which is shared between both telephones,
if a call is forwarded to the manager’s telephone, or if a call arrives
at the manager’s telephone on a Private Line.
As with other calls, there are two ways to respond to an incoming
call which appears on the LAnswer button.
-
&stem Coordinator Guide
To Next Page
Loading...
