Feature Operations /
101
Other ways to use Answer Groups
The -1 button monitors calls to specified line and Intercom
numbers whether or not the telephone to which those numbers are
assigned actually exists. By programming lines and telephones to
an Answer Group which has no “manager’s” telephone, the
“secretary” can expand the number of private inside and outside
lines available at the telephone with the (m button.
More than one telephone can have an ) button for one
manager’s telephone. This allows two or more secretaries to
handle the calls for a busy manager. In a similar way, one
secretary can handle the calls for up to four managers, using
separate -1 buttons for each manager’s telephone.
A small group of co-workers (up to five members) can form an
Answer Group, each person having an -1 button for each of
the other group members.
This allows one person to take the calls
of any of the others at any time.
Assigning extra lines to a telephone
If you wish to assign a large number of lines to a telephone within
your Norstar system, but do not want to use a large number of
Outside Line buttons, you can use the Answer Group feature. This
is especially useful for telephones with CAP Modules or for
telephones which are used to answer many people’s calls.
Your Installer or Service Representative can configure your system
so that an -1 button monitors a non-existent telephone. Any
lines you want to ring at the telephone with the ) button can
be assigned to the non-existent telephone. Calls on those lines can
then be answered at the monitoring telephone, and redirected to
the appropriate people.
Make sure that a telephone which has an [=I button for many
other lines also has as many 1-1 buttons assigned to it as
possible. These m buttons will be used to answer calls on
the monitored lines if the ~ button is already in use.
a.-*
System Coordinator Guide
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