102
/ Feature Operations
Answer Groups and Other Norstar Features
Answer Groups work in conjunction with many other Norstar
features, and occasionally perform very similar functions. The
following descriptions show the differences between Answer
Groups and similar Norstar features, as well as the interactions
between Answer Groups and other call processing features.
All other features work in the same way with a call ringing in an
Answer Group as they do with a regular ringing call.
Autodial buttons
A secretary will almost certainly have an Inside Autodial button for
the manager. In normal functioning (without the Answer Group
feature), the Autodial button may or may not monitor the busy/not
busy status of the manager’s telephone. The secretary using the
[AnswerI button must know whether or not the manager’s telephone
is busy in order to efficiently deal with incoming calls. For this
reason, the Answer Group feature allows the busy/not busy status
of the manager’s telephone to be monitored in all situations,
provided that the secretary’s telephone has a memory button
with
an indicator
programmed as the Inside Autodial button for the
manager’s telephone.
_.
Call Forward
If the secretary’s telephone is forwarded, all calls including calls
ringing at the ~ button are forwarded to the destination
telephone. If the (=I button is not programmed to ring,
however, calls arriving at the )I button will not be forwarded.
If the manager’s telephone is forwarded to a telephone outside the
Answer Group, the (Answer! button will show all incoming calls as
if the manager’s telephone were not forwarded.
Callback
Call Park Callback and Transfer Callback are both directed to a
particular telephone within the system: more specifically, to the
telephone which attempted the Call Park or Transfer. If Callback
;il
occurs at the manager’s set, it does not appear on the secretary’s
‘:
-1 button. When the manager answers the call, the indicator i.:‘;
beside the Inside Autodial button on the secretary’s telephone
appears beside the button.
System Coordinator Guide
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