Possible cause and solutionProblem
■
The Océ Scanner Agent version installed on your PC is
older than your scanner model. Install the Océ Scanner
Agent from the CD-ROM that came with your scanner. If
not available, download the newest version from
www.oce.com.
■
Océ Scanner Agent was not installed before connecting the
scanner. Shut down the scanner and PC, unplug the connec-
tions and restart the installation from step 1 as described
above.
■
Loose interface connection – on both end, unplug and then
firmly plug-in the interface cable.
■
System needs rebooting - shut down the scanner and PC,
unplug the connections. Then plug in the interface connec-
tions, turn on the PC and when Windows is loaded, turn
on the scanner.
Océ Scanner Agent
does not detect the
scanner.
Chapter 10 - Trouble Shooting84
Problems Related to Scanner Installation
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