Technical Assistance
Introduction
Before you report the problem to Océ, make sure you have done the necessary troubleshoot-
ing steps, as indicated in the previous steps.
Check that you have the following information is available for the Océ Helpdesk:
■
Serial number of the printer.
■
Serial number of the scanner.
■
Used driver or application.
■
A good problem description.
Technical assistance
#
RemarksActionStep
■
the error can not be remedied
through the action suggested
on your PC screen.
■
the error and its remedy is
not described in this users
guide.
■
the system fails to report the
error on your screen.
1
Chapter 10 - Trouble Shooting88
Technical Assistance
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