RemarksActionStep
Before calling technical assis-
tance prepare the following:
1. Write down your scanner
model name and serial number.
The serial number is the 5 char-
acter string printed on a label on
the back of the scanner.
2. Write down your Firmware
version.
3. See the section How to identi-
fy the firmware version running
in the scanner?.
4. There are 4 diagnostic LEDs
at the scanner back.
Their current lighting status may
tell the technician something
about the error. Write down the
lighting and color pattern of the
diagnostic LEDs.
2
Chapter 10 - Trouble Shooting 89
Technical Assistance
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