Troubleshooting > 48
Responding to general problems
Use the following table to help you to identify symptoms with possible
causes and take suggested remedial actions.
PROBLEM CAUSE ACTION
No power
No power The power cable is not
properly connected.
Check the power cable
is properly connected at
both power outlet and
printer.
Power outlet problem or
power outage.
Plug another appliance
into this outlet to check if
it works.
No printing takes place
SEL indicator is unlit. The printer driver is not
installed properly.
Re-install the printer
driver correctly.
The printer has just
stopped printing.
Press the SEL button.
There is no paper in the
printer.
Load paper.
SEL indicator is
illuminated but no
printing takes place.
Inrterface cable is
disconnected.
Reconnect the interface
cable.
Wrong interface cable
has been used.
Use correct interface
cable.
The print head is
moving but no printing
takes place.
The ribbon cartridge has
not been installed.
Install the ribbon
cartridge.
Print position offset
The horizontal printing
position is offset.
The start position may
change after the printer is
powered on.
When the printer is
powered ON, switch from
off-line mode to on-line
mode by pressing the
SEL button. Reset the
start position. You must
set the Power Switch to
OFF before you change
the start position.
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