> 38
TROUBLESHOOTING
G
ENERAL
I
NFORMATION
Here are some general things to check before proceeding with
detailed troubleshooting.
> Is the printer plugged in and turned ON?
> Are the connections (power and interface) secure?
> Is the product being operated under the proper ambient
conditions?
> Does the paper being used meet the specifications for this
product?
> Is the paper properly installed?
> Is the ribbon properly installed?
> Is an Oki ribbon being used?
> Is the printhead gap correctly set?
> Are the correct printer drivers being used for the printer?
Problem
My word processor files do not print the way I have the menu and front
panel set.
Solution
Remember: The note above!
Before sending a file to the printer, many word processors send either
an “initialization string” or an I-Prime signal to the printer.
NOTE
> Settings in your software application will normally override any
settings in your printer driver.
> Printer driver settings normally override settings from the printer
menu or printer front panel.
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