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Printing Troubles
Symptom Cause Troubleshooting
Reference
pages
Paper jam occurs frequently. The positions of the machine
and the unwinder sensors do
not match.
Align the position of the sensor
with the paper.
User’s Guide
Labels are missing from the roll
of paper that is being used.
Load a suitable roll of paper. User’s Guide
If the cause described on the left
is correct, there may be toner
on the fuser unit, so you should
clean it.
Maintenance
Guide
The paper is too hard (if the
paper wrinkles and stops inside
the paper guide).
Change to soft paper. -
[Only when paper feed is
started by pressing the <FEED>
button]
Stiff continuous labels are being
used (or, die-cut labels that are
longer than 600 mm).
Fold the media about 200 mm
from the leading edge of the
media (liner) to make a crease
that forms a valley in the printed
face, and then feed the paper.
-
The roll of paper is old so its
color or quality has changed.
There are large differences in
the reflectiveness of the black
marks or the transmittance of
the liner.
Calibrate the sensor. User’s Guide
Paper is not fed. The paper settings for the
printer are different from the
paper settings in the printer
driver.
Check the message on the
display screen, and if there is no
problem, press the <OK> button
on the control panel.
-
Glue has smeared on the liner. Do not use a liner on which
glue is smeared. It will not feed
normally. In the worst case, it
could damage the equipment.
User’s Guide
Device is not restored even
after removing the jammed
paper.
- Open the top cover at once, and
the close it again.
-
Paper gets curled. Creases
appear on the paper.
Paper contains moisture or
static electricity.
Use paper that has been stored
at appropriate temperature and
humidity.
User's Guide
Thin paper is used. Correct [Media Weight] in [Paper
settings] of the printer driver to
the appropriate value. Or, change
[Media Weight] to a thicker value
than the present value.
User's Guide
Paper winds around the roller
of the fuser and exit unit.
Type and thickness setting of
paper is inappropriate.
Correct [Media Weight] in [Paper
settings] of the printer driver to
the appropriate value. Or, change
[Media Weight] to a thicker value
than the present value.
User's Guide
Thin paper is used. Use thicker paper. -
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