50Service Guide: Fiery® ES IC-420
Troubleshooting
Printing
Note: Intermittent print quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a test page
to make sure that the printer itself does not need servicing or adjusting.
Test page fails to print Print engine is not ready to print 1 Make sure that the printer is powered on and ready to print.
2 Check the printer control panel for indications or messages
about the printer status.
There is a problem with the
connection between the Fiery ES and
the printer
3 Power off/on the printer.
4 Make sure the network options are available from the printer
control panel.
5 Check again that the printer interface cable is present and
properly connected to the Fiery ES and the printer.
6 If the problem persists, you may need to service the printer.
Corrupted system software Reinstall system software.
Faulty hard disk drive Replace the hard disk drive.
If replacing the hard disk drive does not correct the problem,
make sure you install the old hard disk drive back into the Fiery
ES.
Fiery ES appears in the
list of printers on the
customer’s workstation,
but certain jobs do
not print
PostScript error Make sure that Print to PostScript Error in Setup is set to Yes.
Check for error messages on the Fiery ES output.
Application problem 1 Print a job from a different application to determine if the
problem is associated with a particular application.
2 Make sure that the connection between the Fiery ES and the
workstation is working by downloading a test page from the
workstation or printing a simple file, such as a text file.
3 Resend the problem file.
Configuration page is
completely or mostly
blank
• Missing, incorrect, or faulty
DIMM(s)
• Corrupted system software
1 Check the DIMM(s) and reseat them to remove any oxidation
on the connectors.
2 Reinstall system software.
3Replace with FRU.
A print job stalls or stops
after one or a few pages
PostScript or application error 1 Cancel the Fiery ES print job.
2 If this fails to clear the problem, power off/on the printer.
Missing, incorrect, or faulty
DIMM(s), or faulty DIMM
connections
1 Power off the Fiery ES; check for missing DIMMs and reseat
the DIMMs to remove any oxidation on the connectors.
2Replace with FRU.
Symptom Possible cause Suggested action
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