52Service Guide: Fiery® ES IC-420
Troubleshooting
Printing (continued)
Print quality is poor Missing or outdated
printer description file
Make sure that the appropriate printer description file is installed.
For information about printer files, see Printing, which is part of
the user documentation set.
Application cannot find
the appropriate printer description
file
Problem with the printer Test the printer and service, if necessary (see the service
documentation that accompanies the printer).
Out of calibration or calibration
information/curves on the active
partition are corrupted
1 If you suspect that a custom calibration setting is causing the
problem, reset the calibration setting to its default
measurements:
In Command WorkStation > Device Center > General >
Tools, click Manage.
Calibrator opens.
In Calibrator, select the calibration setting that you suspect is
causing the problem, and then click View Measurements.
Click Reset to Default Measurements, and then click Yes to
confirm.
If resetting to default calibration does not solve the problem,
you may need to service the printer.
2 If restoring default measurements fixes the color quality, the
custom calibration may have been the cause of the problem.
Request that the site administrator recalibrate the Fiery ES.
For details, see Color Printing, which is part of the user
documentation set.
3 If the problem persists after recalibration, the calibration
information on the hard disk drive may be corrupt. Reinstall
system software.
4 If the problem persists, the hard disk drive may be corrupt.
Verify that all hard disk drive cabling is correct.
5 If hard disk drive cabling is correct, you may need to replace
the hard disk drive.
Symptom Possible cause Suggested action
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