Thermocode 2 Printer manual Version 2.04 January 2011 37
37
FAULT FINDING
(Questions & Answers)
Ribbon Indexing insufficient
(Overlapping Prints)
Q. Cardboard core does not fit the rewind spool correctly, or is missing?
A. Fit correct cardboard core, ensure it is located on the spring clips correctly.
Q. Foil not attached to cardboard core correctly?
A. Use adhesive tape to attach the ribbon to the cardboard core and wind on a few turns.
Q. Printer rods or printhead assembly are dirty, through build up of wax/resin residue?
A. Clean printer rods and printhead as described in maintenance section.
Q. Brake belt on feed spool is damaged, worn or dirty?
A.
Renew brake belt.
Q. Tension arm spring tension on brake belt not set correctly?
A. Adjust brake belt correctly, when functioning correctly the tension arm should be about 6mm
from the stop pin.
Ribbon Indexing Excessive
Q The Format design has a space before printing any characters?
A. Change the format design so there is only 1mm from the “X” datum to the first characters to be
printed.
Q Ribbon may be sticking to substrate being printed, and being pulled along?
A.
djust the printhead position from the substrate, possibly the clearance is insufficient and the foil is
being indexed along with the substrate. Service Engineer may be required.
Ribbon Breaking or Perforated
Q. Printhead rods, lower roller or printhead assembly is dirty through build up of wax/resin
residue?
A. Clean printer and printhead as described in maintenance section.
Q. Ribbon may be sticking to substrate being printed and being pulled along?
A. Adjust the Printhead position from the substrate, possibly the clearance is insufficient and the foil is
being indexed along with the substrate. Service Engineer may be required.
Q. Temperature “BURN” values may be set to high for the substrate being printed?
A. Reduce “BURN” values of format to achieve acceptable print quality.
Q. Ribbon indexing problems, prints overlapping each other, weakening the ribbon?
A. See to the section on page 40 for overlapping prints remedies.
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