Oracle Field Service
Using Core Application
Chapter 2
Dispatcher Activities
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Move the activity to a resource that has idle time.
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Move the activity back to the bucket to be re-routed later.
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If the resource can arrive on time despite the warning, don'thing.
Related Topics
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Move an Activity Using the Assignment Assistant
Identify Resources That have Stopped Reporting
When the start time for an activity has passed and the activity is not started in Oracle Field Service, the resource has
stopped reporting.
1. Change your view to Time view.
2. In the resource tree, select the bucket or group that contains your resources.
The routes are displayed.
3. Look for activities that have start times before the current time of day and are pink.
Pink indicates that the activity is still pending and is late.
4. Contact the resource to identify why the activity is not yet started. If the resource forgot to start the activity in
the application, ask him or her to start it now.
If necessary, you can also start the activity on the resource’s behalf.
Monitoring at the End of the Day
At the end of the day, dispatchers and supervisors will want to verify that the resources’ routes have been deactivated
on time, that all pending activities have been allocated for re-routing and that overtime situations are minimized.
Perform these tasks:
• Identify pending activities
• Identify overtime situations
• Check for route deactivation
Identify Pending Activities
At the end of the day, dispatchers and supervisors will want to verify that the resources’ routes have been deactivated
on time, that all pending activities have been allocated for re-routing and that overtime situations are minimized. At the
end of the day, any activities that are still pending must be allocated either to a new route or back to the bucket to be
routed automatically.
1. Change your view to Time View.
2. In the Resource Tree, select the bucket or group that contains your resources.
The routes are displayed.
3. Look for activities that are yellow (pending activity, on time), pink Pending activity (in jeopardy of being late), or
lime green (Pending internal activity or teamwork).
4. Choose one of these options.
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Move the activities back to the bucket so that they can be re-routed.
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Manually move the activities to another route.
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