Oracle Field Service
Using Core Application
Chapter 2
Dispatcher Activities
The Inventory list tab may include this information:
• Serial Number: A unique number that identifies a piece of equipment and (usually) its manufacturer. A house
icon indicates the equipment is located on the customer’s premises; a truck icon indicates it is in the resource’s
truck.
• Pool: A grouping of inventory by location and/or condition, such as installed/deinstalled. The term "pool" is
fluid and may sometimes be used to indicate ownership, such as a resource pool.
• Actions: Links for the types of actions that may relate to this specific inventory. These links vary based on your
company’s configuration.
Resource Preferences Tab
You can use the Resource Preferences tab to add or view any preferences or restrictions regarding the resource that
should complete this activity.
Resources listed here will be in one of three categories:
• Required: Only one of these resources can be assigned to the activity.
• Preferred: If no Required resources are listed, then Preferred resources have priority over everyone else.
• Forbidden: Resources that cannot be assigned to the activity.
Messages Tab
Messages displayed in this tab include:
• Notification: messages sent to the customer and/or resource.
• Messages sent to or received from an external system.
Messages are displayed per these rules:
• Obsolete messages and messages in final statuses are removed from the message queue.
• No 'day of event' or 'day of route' messages are generated for non-scheduled activities.
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