10. Help
84
I cannot receive documents
automatically.
L The receiving mode is set to TEL mode. Set to FAX ONLY mode (page 49)
or TEL/FAX mode (page 50).
L The time taken to answer the call is too long. Decrease the number of rings
before the unit answers a call (feature #210 on page 56).
The display shows
“CONNECTING.....”, but
faxes are not received.
L The incoming call is not a fax. Change the receiving mode to TEL mode
(page 50) or TEL/FAX mode (page 50).
The printing quality of the
received documents is poor.
L If documents can be copied properly, the unit is working normally. The other
party may have sent a faint document or there may be something wrong
with the other party’s machine. Ask them to send a clearer copy of the
document or to check their fax machine.
L If documents can not be copied properly, refer to “10.3.2 Printing problems”,
page 81.
The other party complains
that they cannot send a
document.
L The memory is full of received documents due to a lack of recording paper
or a recording paper jam. Load paper (page 13) or remove the jammed
paper (page 89).
L If the PC fax setting (feature #442 on page 62) is set to “ALWAYS”, check
the connection between the computer and the unit.
L If the fax preview mode (feature #448 on page 53) is set to “ON”, view, print
or save the documents, and then erase unnecessary documents (page 53).
L The unit is not in FAX ONLY mode. Press {V/K} repeatedly to turn ON the
{V/K} light.
I cannot select the desired
receiving mode.
L If you want to set FAX ONLY mode:
– press {V/K} repeatedly to turn ON the {V/K} light.
L If you want to set TEL mode or TEL/FAX mode:
– select the desired mode using feature #404 (page 59), and press
{V/K} repeatedly to turn OFF the {V/K} light.
When an extension telephone
is connected, I cannot receive
documents by pressing
{*}{#}{9}.
L You must set remote fax activation to ON (feature #434 on page 61)
beforehand.
L Press {*}{#}{9} firmly.
L You may have changed the remote fax activation code from {*}{#}{9}
(default setting). Verify the remote fax activation code (feature #434 on page
61).
I cannot hear a dial tone. L The telephone line cord is connected to the [EXT] socket on the unit.
Connect to the [LINE] socket (page 17).
L If you use a splitter/coupler to connect the unit, remove the splitter/coupler
and connect the unit to the wall socket directly. If the unit operates properly,
check the splitter/coupler.
L Disconnect the unit from the telephone line and connect a known working
telephone. If the working telephone operates properly, contact our service
personnel to have the unit repaired. If the working telephone does not
operate properly, contact your telephone company.
L The power cord or telephone line cord is not connected. Check the
connections (page 17).
L If you connected the unit through a computer modem, connect the unit
directly to a telephone line socket.
I cannot make calls. L The dialling mode setting may be wrong. Change the setting (feature #120
on page 19).
The unit does not ring. L The ringer volume is turned OFF. Adjust it (page 22).
The other party complains
they only hear a fax tone and
cannot talk.
L FAX ONLY mode is set (page 49). Tell the other party the number is only
used for faxes.
Problem Cause & Solution
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