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Why none of the operations work on my Panasonic Telephone?
If none of the operations work when using your Panasonic proprietary telephone, even when following the manual's instructions, it might be because the Intercom line was not seized. The seized line, when going off-hook, may have been changed by personal setting.
What to do if my Panasonic Telephone does not respond when buttons are pressed?
If your Panasonic Telephone isn't responding when you press the buttons, it could be locked. You need to unlock your telephone. If that's not the issue, your telephone might be connected to an eXtra Device Port, requiring system programming. In this case, you should consult your dealer.
How to troubleshoot a Panasonic KX-NCP500 telephone that does not work properly?
If your Panasonic PBX telephone isn't working properly, first confirm with your manager that your settings are correct. If the problem persists, you should consult your dealer.
Why does my Panasonic PBX display 'Restricted' or have a reorder tone?
If you hear a reorder tone or see 'Restricted' displayed on your Panasonic PBX phone, it could be due to a few reasons. First, check if your telephone is locked and unlock it if necessary. Another possibility is that toll restriction is activated, in which case you should consult your manager or dealer. Finally, an account code might be required, so try using one.
What to do if I hear a reorder tone or see 'Restricted' on my Panasonic KX-NCP500?
If you hear a reorder tone or see 'Restricted' displayed, the telephone might be locked, so try unlocking it. Toll restriction may also be activated, in which case you should consult your manager or dealer. Alternatively, an account code might be required, so try using one.
What to do if my Panasonic PBX telephone does not respond when buttons are pressed?
If your Panasonic PBX telephone does not respond when buttons are pressed, it could be locked, so unlock your telephone. Alternatively, your telephone may be connected to an eXtra Device Port, which requires system programming, so consult your dealer.
How to make an outside call on Panasonic KX-NCP500 using One-touch Dialling if it is not working?
If you cannot make an outside call using the One-touch Dialling button or speed dialling on your Panasonic PBX, a line access number was likely not stored. A line access number is required for outside calls.
Why some features of my Panasonic KX-NCP500 PBX phone do not work?
Some features might not work because system management has restricted them; consult your manager. It is also possible that the feature numbers have changed, so confirm the revised number and try again.
What to do if extensions (except IP-PT/ SIP Extension) do not operate on my Panasonic Telephone?
If extensions (excluding IP-PT/SIP Extensions) do not operate on your Panasonic Telephone, first check the connection between the PBX and the extension by plugging the extension into the same extension port using a short telephone cord. If it works, repair the original connection. If it still doesn't work, plug the extension into another working extension port; if it fails, replace the extension. Also, ensure that a 2-wire cord is used and that the A-A1 relay switch of the telephone is in the "OUT" or "OFF" position. If none of these steps resolve the issue, the extension card may be malfunctioning and require replacement.
Why the IP-PT cannot connect to the PBX on my Panasonic Telephone?
If your IP-PT cannot connect to the PBX on your Panasonic Telephone, check that you have entered the correct IP address, subnet mask address, PBX IP address, or default gateway address. Also, verify the Ethernet cable connections. If you are using a DHCP server, ensure it is active; try restarting it or disabling DHCP and re-entering settings as appropriate.
General| VoIP Support | Yes |
|---|---|
| Operating System | Proprietary |
| Type | Hybrid IP-PBX |
| VoIP Codecs | G.711, G.729A |
| Protocols | SIP, H.323 |
| Operating Temperature | 0°C to 40°C |
| Analog Extensions | Yes |
| IP Extensions | Yes |
| Power Supply | AC 100-240 V, 50/60 Hz |
| SIP Trunks | Yes |
| Wireless (DECT) Extensions | Yes, with optional module |
| Weight | 4.0 kg |
| Humidity | 20% to 80% (non-condensing) |
