Panasonic KX-TGP500 User Manual (English)

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Questions and Answers:

N
Nicholas WongAug 30, 2025
What to do if I cannot hear a dial tone on my Panasonic Cordless Telephone?
- S
  Sabrina FieldsAug 30, 2025
  If you cannot hear a dial tone on your Panasonic Cordless Telephone, confirm the Ethernet cable is properly connected. Also, your network settings may not be correct. Resetting all equipment (modem, router, hub, base unit, and computer) may resolve the issue. If you cannot access Internet Web pages using your computer, check to see if your phone system is having connection issues in your area.
E
edward06Sep 7, 2025
What to do if I cannot register a handset to the base unit of my Panasonic Cordless Telephone?
- M
  Mary ParkSep 8, 2025
  If you cannot register a handset to the base unit of your Panasonic Cordless Telephone, it might be because the maximum number of handsets (6) is already registered. Cancel unused handset registrations from the base unit. Also, make sure you are entering the correct PIN. If you forget your PIN, contact your phone system dealer. Ensure that the handset and base unit are away from other electrical appliances.
H
Holly GuerreroAug 29, 2025
What to do if my Panasonic Cordless Telephone does not work?
- S
  Sonya HaasAug 29, 2025
  If your Panasonic Cordless Telephone is not working, ensure the batteries are correctly installed and fully charged. Also, check all connections. Try resetting the unit by unplugging the AC adapter, then reconnecting it. If it still fails, the handset may need to be registered to the base unit.
E
ebarrySep 9, 2025
What to do if I cannot program items on my Panasonic Cordless Telephone?
- Z
  zjamesSep 9, 2025
  If you cannot program items on your Panasonic Cordless Telephone, it may be because another handset or the base unit is currently in use. Also, programming is not possible while the base unit is downloading data. Wait until the STATUS indicator stops flashing and lights in steady green, then try again.
D
Danielle SinghSep 8, 2025
What to do if I cannot make a call with my Panasonic Cordless Telephone?
- D
  David MitchellSep 8, 2025
  If you cannot make a call with your Panasonic Cordless Telephone, first check if the STATUS indicator is lit green. Ensure that the base unit is not downloading a software update. Also, make sure the handset is not too far from the base unit.
S
shane75Sep 12, 2025
Why is the STATUS indicator on my Panasonic Telephone lit in amber even when the Ethernet cable is connected?
- D
  Dylan TerrellSep 12, 2025
  If the STATUS indicator lights in amber although the Ethernet cable is connected properly, the base unit’s IP address may conflict with the IP addresses of other devices on your local network. Check the base unit’s static IP address.
M
Melissa ThompsonAug 27, 2025
Why can't I hear a dial tone on my Panasonic Cordless Telephone?
- J
  jasonwalterAug 27, 2025
  If you cannot hear a dial tone on your Panasonic Cordless Telephone, there might be an issue with the network settings. Verify the VoIP status in the Web user interface to ensure each line is registered correctly. It's also advisable to reset all equipment, confirm the Ethernet cable is properly connected, and check the firewall and port forwarding settings on the router.
K
Karen MartinezAug 26, 2025
Why can't I make a call with my Panasonic Telephone?
- G
  Gregg KingAug 26, 2025
  If you cannot make a call with your Panasonic Telephone, check if the STATUS indicator is lit in green. You cannot make a call while the base unit is downloading the software update. Wait until the STATUS indicator stops flashing and changes to steady green. The handset might be too far from the base unit; move closer and try again.
P
pearsonelizabethAug 25, 2025
What to do if my Panasonic KX-TGP500 is not ringing?
- C
  Cindy MitchellAug 26, 2025
  If your Panasonic Telephone handset is not ringing, the ringer volume may be turned off. Adjust the ringer volume. Call forward, Do not disturb, or Block anonymous calls may have been programmed by your administrator.
T
Tracy McdowellAug 25, 2025
Why does my Panasonic Telephone handset beep and/or flash?
- M
  Melissa JonesAug 25, 2025
  If your Panasonic Telephone handset beeps and/or flashes, it means the battery charge is low. You should fully charge the batteries.

Panasonic KX-TGP500 Specifications

General

Wireless Technology	DECT
Frequency	1.9 GHz
Base Station Handsets Supported	6
Simultaneous Calls	3
Protocols Supported	SIP
Caller ID	Yes
Call Waiting	Yes
Conference Calling	Yes
Voicemail	Yes
Handset Speakerphone	Yes
Power	AC Adapter
Network	Ethernet
PoE	Yes
Headset Jack	2.5mm
Codecs	G.711, G.729
Display	LCD
Range	Up to 300 meters outdoors, 50 meters indoors

Summary

Introduction

Model Composition and Features

Details models, components, and feature differences between KX-TGP500 and KX-TGP550.

System Operation and Expansion

Instructions for emergency calls, accessories, and expanding the phone system with additional handsets.

Important Information

Disposal and Recycling Guidance

Guidance on disposing of electrical equipment and batteries responsibly according to regulations.

Getting Started

Device Controls, Indicators, and Display

Explains handset/base unit controls, indicators, display items, and menu icons.

Initial Setup and System Status

Guide to initial setup procedures and checking VoIP server line status.

Making and Answering Calls (Handset)

Basic Call Operations

Step-by-step instructions for making, answering, and redialing calls using the handset.

Call Management Features

Covers Hold, Mute, Call Waiting, and making second calls during an active call.

Advanced Call Handling

Procedures for transferring and conferencing calls to other parties.

Making and Answering Calls (Base Unit)

Base Unit Call Operations

Instructions for making, answering, and redialing calls using the base unit.

Base Unit Call Management

Covers Hold, Call Waiting, Transferring, and Conferencing calls on the base unit.

Phonebook (Handset)

Managing Phonebook Entries

Adding, finding, calling, and editing contacts in the handset phonebook.

Advanced Phonebook Functions

Erasing entries, using speed dial, and copying/exporting phonebook data.

Phonebook (Base Unit)

Managing Base Unit Phonebook

Adding, finding, calling, and editing contacts for the base unit.

Advanced Base Unit Phonebook Functions

Erasing, speed dial, and copying/exporting phonebook data for the base unit.

Programming Features (Handset)

Accessing Programmable Settings

Overview of methods to program handset features via menus or direct commands.

Call Forwarding and Rejection Features

Configuring Call Forward, Do Not Disturb, Block Anonymous, and Incoming Call Barring.

System and Security Settings

Changing base PIN, handset name, date/time, and updating software.

Programming Features (Base Unit)

Accessing Base Unit Programmable Settings

Overview of methods to program base unit features via menus or direct commands.

Base Unit Call Forwarding and Rejection

Configuring Call Forward, Do Not Disturb, Block Anonymous, and Incoming Call Barring for the base unit.

Base Unit System Settings

Changing base PIN, date/time, and updating software for the base unit.

Programming via Web Interface

Activating and Using Embedded Web

Steps to activate and use the web interface for configuration.

Registering Units

Handset Registration and Management

Procedures for registering, deregistering, and operating additional units.

Special Features

Caller ID and Call History Management

Using Caller ID service, viewing the caller list, and managing entries.

Voice Mail and Message Alerts

Information on voice mail service and setting message alerts.

Intercom Features

Handset-to-Handset Intercom

Making, answering, and transferring intercom calls between handsets.

Handset/Base Unit Intercom and Monitoring

Intercom between handset/base unit, auto intercom, and room monitoring.

Handset Locator

Paging a misplaced handset to locate it.

Useful Information

Character Entry and Input Modes

Explains how to enter text and characters using dial keys and entry modes.

Mounting and Installation

Guidance on wall mounting the charger and base unit.

Troubleshooting and Error Resolution

Lists common errors, troubleshooting steps, and solutions for various problems.

Specifications

Open Source Software

Index

Related product manuals

Panasonic KX-TGP500 B04

Panasonic KX-TGP500 User Manual

Table of Contents

Other manuals for Panasonic KX-TGP500

Questions and Answers:

Panasonic KX-TGP500 Specifications

Summary

Introduction

Model Composition and Features

System Operation and Expansion

Important Information

Disposal and Recycling Guidance

Getting Started

Device Controls, Indicators, and Display

Initial Setup and System Status

Making and Answering Calls (Handset)

Basic Call Operations

Call Management Features

Advanced Call Handling

Making and Answering Calls (Base Unit)

Base Unit Call Operations

Base Unit Call Management

Phonebook (Handset)

Managing Phonebook Entries

Advanced Phonebook Functions

Phonebook (Base Unit)

Managing Base Unit Phonebook

Advanced Base Unit Phonebook Functions

Programming Features (Handset)

Accessing Programmable Settings

Call Forwarding and Rejection Features

System and Security Settings

Programming Features (Base Unit)

Accessing Base Unit Programmable Settings

Base Unit Call Forwarding and Rejection

Base Unit System Settings

Programming via Web Interface

Activating and Using Embedded Web

Registering Units

Handset Registration and Management

Special Features

Caller ID and Call History Management

Voice Mail and Message Alerts

Intercom Features

Handset-to-Handset Intercom

Handset/Base Unit Intercom and Monitoring

Handset Locator

Useful Information

Character Entry and Input Modes

Mounting and Installation

Troubleshooting and Error Resolution

Specifications

Open Source Software

Index

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