Panasonic KX-TGP500 - User Manual

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Quick Reference Guide2 pages

Questions and Answers:

A
Andrew WeaverSep 22, 2025
What should I do if liquid or moisture enters the base unit or handset of my Panasonic Cordless Telephone?
- M
  Michael SpencerSep 22, 2025
  If liquid or moisture has entered the base unit or handset of your Panasonic Cordless Telephone, disconnect the AC adapter and Ethernet cable from the base unit. Remove the batteries from the handset and leave it to dry for at least 3 days. After drying, reconnect the AC adapter and Ethernet cable, insert the batteries, and charge fully before use.
R
Rebecca JacksonSep 23, 2025
What to do if liquid entered the base unit/handset of my Panasonic Cordless Telephone?
- J
  Jonathan DodsonSep 23, 2025
  If liquid or moisture has entered your Panasonic Cordless Telephone base unit or handset, disconnect the AC adapter and Ethernet cable from the base unit. Remove the batteries from the handset and let it dry for at least 3 days. After they are completely dry, reconnect the AC adapter and Ethernet cable, and insert the batteries. Charge fully before use. If it still doesn't work, contact your phone system dealer.
B
Breanna CraigSep 23, 2025
What to do if the STATUS indicator is off on my Panasonic Cordless Telephone?
- A
  Amanda WhitneySep 23, 2025
  If the STATUS indicator is off on your Panasonic Cordless Telephone, it could mean the base unit power is off, the Ethernet cable isn't properly connected, your network devices are turned off, or the base unit power is booting up. Check these elements.
B
bcollinsSep 23, 2025
What to do if the STATUS indicator continues flashing in amber on my Panasonic Cordless Telephone?
- K
  Kathleen WilsonSep 23, 2025
  If the STATUS indicator continues flashing in amber on your Panasonic Cordless Telephone, an IP address may not have been acquired or the static IP address is not appropriate. Check the base unit’s IP address and your network devices’ connections. Resetting all the equipment might also help. If you cannot access Internet Web pages using your computer, check to see if your phone system is having connection issues in your area.
A
April Garza DVMSep 23, 2025
Why is the STATUS indicator lit in amber even though the Ethernet cable is connected properly to my Panasonic Cordless Telephone?
- K
  Karen RamosSep 23, 2025
  If the STATUS indicator is lit in amber even though the Ethernet cable is connected properly to your Panasonic Cordless Telephone, the base unit’s IP address may conflict with the IP addresses of other devices on your local network. Check the base unit’s static IP address and the IP addresses of the other devices on your local network. If necessary, change the base unit’s static IP address.
E
Emily YoderSep 23, 2025
What causes noise, interrupted sound, or delayed sound during a conversation on my Panasonic Cordless Telephone?
- A
  Alyssa MunozSep 23, 2025
  Noise, interrupted sound, or delayed sound during a conversation on your Panasonic Cordless Telephone may be caused by someone using a computer connected to the same network as the unit. Also, confirm the speed of your Internet connection; the unit requires 100 kbps for each upstream and downstream.
G
gardneramberAug 31, 2025
What to do if I cannot hear a dial tone on my Panasonic KX-TGP500 Telephone?
- M
  Marc DavilaAug 31, 2025
  If you cannot hear a dial tone on your Panasonic Telephone, ensure the Ethernet cable is properly connected. Reset all equipment by shutting down your modem, router, hub, base unit, and computer, then turn them back on one at a time in that order: modem, router, hub, base unit, computer. If you cannot access Internet Web pages using your computer, check to see if your phone system is having connection issues in your area. Network settings may also be incorrect, so contact your administrator for further information.
T
Tracy McdowellAug 25, 2025
Why does my Panasonic Telephone handset beep and/or flash?
- M
  Melissa JonesAug 25, 2025
  If your Panasonic Telephone handset beeps and/or flashes, it means the battery charge is low. You should fully charge the batteries.
P
pearsonelizabethAug 25, 2025
What to do if my Panasonic KX-TGP500 is not ringing?
- C
  Cindy MitchellAug 26, 2025
  If your Panasonic Telephone handset is not ringing, the ringer volume may be turned off. Adjust the ringer volume. Call forward, Do not disturb, or Block anonymous calls may have been programmed by your administrator.
K
Karen MartinezAug 26, 2025
Why can't I make a call with my Panasonic Telephone?
- G
  Gregg KingAug 26, 2025
  If you cannot make a call with your Panasonic Telephone, check if the STATUS indicator is lit in green. You cannot make a call while the base unit is downloading the software update. Wait until the STATUS indicator stops flashing and changes to steady green. The handset might be too far from the base unit; move closer and try again.

Panasonic KX-TGP500 Specifications

General

Wireless Technology	DECT
Frequency	1.9 GHz
Base Station Handsets Supported	6
Simultaneous Calls	3
Protocols Supported	SIP
Caller ID	Yes
Call Waiting	Yes
Conference Calling	Yes
Voicemail	Yes
Handset Speakerphone	Yes
Power	AC Adapter
Network	Ethernet
PoE	Yes
Headset Jack	2.5mm
Codecs	G.711, G.729
Display	LCD
Range	Up to 300 meters outdoors, 50 meters indoors

Summary

Introduction

Model Composition and Features

Details models, components, and feature differences between KX-TGP500 and KX-TGP550.

System Operation and Expansion

Instructions for emergency calls, accessories, and expanding the phone system with additional handsets.

Important Information

Disposal and Recycling Guidance

Guidance on disposing of electrical equipment and batteries responsibly according to regulations.

Getting Started

Device Controls, Indicators, and Display

Explains handset/base unit controls, indicators, display items, and menu icons.

Initial Setup and System Status

Guide to initial setup procedures and checking VoIP server line status.

Making and Answering Calls (Handset)

Basic Call Operations

Step-by-step instructions for making, answering, and redialing calls using the handset.

Call Management Features

Covers Hold, Mute, Call Waiting, and making second calls during an active call.

Advanced Call Handling

Procedures for transferring and conferencing calls to other parties.

Making and Answering Calls (Base Unit)

Base Unit Call Operations

Instructions for making, answering, and redialing calls using the base unit.

Base Unit Call Management

Covers Hold, Call Waiting, Transferring, and Conferencing calls on the base unit.

Phonebook (Handset)

Managing Phonebook Entries

Adding, finding, calling, and editing contacts in the handset phonebook.

Advanced Phonebook Functions

Erasing entries, using speed dial, and copying/exporting phonebook data.

Phonebook (Base Unit)

Managing Base Unit Phonebook

Adding, finding, calling, and editing contacts for the base unit.

Advanced Base Unit Phonebook Functions

Erasing, speed dial, and copying/exporting phonebook data for the base unit.

Programming Features (Handset)

Accessing Programmable Settings

Overview of methods to program handset features via menus or direct commands.

Call Forwarding and Rejection Features

Configuring Call Forward, Do Not Disturb, Block Anonymous, and Incoming Call Barring.

System and Security Settings

Changing base PIN, handset name, date/time, and updating software.

Programming Features (Base Unit)

Accessing Base Unit Programmable Settings

Overview of methods to program base unit features via menus or direct commands.

Base Unit Call Forwarding and Rejection

Configuring Call Forward, Do Not Disturb, Block Anonymous, and Incoming Call Barring for the base unit.

Base Unit System Settings

Changing base PIN, date/time, and updating software for the base unit.

Programming via Web Interface

Activating and Using Embedded Web

Steps to activate and use the web interface for configuration.

Registering Units

Handset Registration and Management

Procedures for registering, deregistering, and operating additional units.

Special Features

Caller ID and Call History Management

Using Caller ID service, viewing the caller list, and managing entries.

Voice Mail and Message Alerts

Information on voice mail service and setting message alerts.

Intercom Features

Handset-to-Handset Intercom

Making, answering, and transferring intercom calls between handsets.

Handset;Base Unit Intercom and Monitoring

Intercom between handset/base unit, auto intercom, and room monitoring.

Handset Locator

Paging a misplaced handset to locate it.

Useful Information

Character Entry and Input Modes

Explains how to enter text and characters using dial keys and entry modes.

Mounting and Installation

Guidance on wall mounting the charger and base unit.

Troubleshooting and Error Resolution

Lists common errors, troubleshooting steps, and solutions for various problems.

Specifications

Open Source Software

Index

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Panasonic KX-TGP500 B04

Panasonic KX-TGP500 - User Manual

Table of Contents

Other manuals for Panasonic KX-TGP500

Questions and Answers:

Panasonic KX-TGP500 Specifications

Summary

Introduction

Model Composition and Features

System Operation and Expansion

Important Information

Disposal and Recycling Guidance

Getting Started

Device Controls, Indicators, and Display

Initial Setup and System Status

Making and Answering Calls (Handset)

Basic Call Operations

Call Management Features

Advanced Call Handling

Making and Answering Calls (Base Unit)

Base Unit Call Operations

Base Unit Call Management

Phonebook (Handset)

Managing Phonebook Entries

Advanced Phonebook Functions

Phonebook (Base Unit)

Managing Base Unit Phonebook

Advanced Base Unit Phonebook Functions

Programming Features (Handset)

Accessing Programmable Settings

Call Forwarding and Rejection Features

System and Security Settings

Programming Features (Base Unit)

Accessing Base Unit Programmable Settings

Base Unit Call Forwarding and Rejection

Base Unit System Settings

Programming via Web Interface

Activating and Using Embedded Web

Registering Units

Handset Registration and Management

Special Features

Caller ID and Call History Management

Voice Mail and Message Alerts

Intercom Features

Handset-to-Handset Intercom

Handset;Base Unit Intercom and Monitoring

Handset Locator

Useful Information

Character Entry and Input Modes

Mounting and Installation

Troubleshooting and Error Resolution

Specifications

Open Source Software

Index

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