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Why is the STATUS indicator on my Panasonic KX-TGP500 Telephone off?
If the STATUS indicator on your Panasonic Telephone is off, it could be due to several reasons: the base unit power is off, the Ethernet cable is not connected properly, your network devices (hub, router, etc.) are turned off, or the base unit power is booting up. Check these possibilities to resolve the issue.
How to fix noise and sound interruptions on my Panasonic Telephone?
If you hear noise or the sound cuts in and out on your Panasonic Telephone, it may be due to electrical interference. Try re-positioning the base unit and using the handset away from sources of interference. Also, try moving closer to the base unit.
Why is the Panasonic Telephone base unit not ringing?
If the base unit of your Panasonic Telephone is not ringing, the ringer volume may be turned off. Adjust the ringer volume. Call forward, Do not disturb, or Block anonymous calls may have been programmed by your administrator.
What to do if I fully charged the batteries, but my Panasonic Telephone still flashes or displays 0?
If you have fully charged the batteries, but your Panasonic Telephone still flashes or displays 0, clean the charge contacts and charge again. It also may be time to replace the batteries.
Why I cannot register a handset to the Panasonic KX-TGP500 base unit?
If you cannot register a handset to the base unit, the maximum number of handsets (6) may already be registered. Cancel unused handset registrations from the base unit. You may have entered the wrong PIN. Place the handset and the base unit away from other electrical appliances.
Why doesn't my programmed Call forward/Do not disturb/Block caller ID/Block anonymous calls work on my Panasonic Telephone?
If your programmed Call forward/Do not disturb/Block caller ID/Block anonymous calls do not work as expected, the features may have been programmed by your administrator, or features set on your unit may be overridden by your phone system settings. Call forward ('Busy'/'No Answer') does not work when Do not disturb is turned on.
Why is the displayed caller information incorrect on my Panasonic KX-TGP500 Telephone?
Caller information may not be correct depending on your phone system.
How to use recall/flash functions on a Panasonic Telephone handset registered to another base unit?
To operate recall/flash functions using the handset when it is registered to another base unit (except KX-TGP500 or KX-TGP550 base unit), perform the following during a call: Press {MENU}, then {REDIAL}, then {BACK}.
Why is the STATUS indicator amber on my Panasonic Cordless Telephone?
If the STATUS indicator is lit amber on your Panasonic Cordless Telephone even though the Ethernet cable is connected, the unit’s IP address may conflict with other devices on your network. Check the unit’s static IP address and the IP addresses of other devices, and change the unit’s IP address if necessary.
Why does my Panasonic Cordless Telephone base unit not ring?
If the base unit (KX-TGP550 only) of your Panasonic Cordless Telephone does not ring, first adjust the ringer volume. Also, check the VoIP status in the Web user interface and confirm that each line is registered properly. Make sure that [Do Not Disturb] is set to [Yes], [Unconditional (Enable Call Forward)] is set to [Yes], and [Block Anonymous Call] is set to [Yes]. Finally, verify that [Do Not Disturb], [Enable Call Forward], and [Block Anonymous Call] are not controlled by your phone system.
General| Wireless Technology | DECT |
|---|---|
| Frequency | 1.9 GHz |
| Base Station Handsets Supported | 6 |
| Simultaneous Calls | 3 |
| Protocols Supported | SIP |
| Caller ID | Yes |
| Call Waiting | Yes |
| Conference Calling | Yes |
| Voicemail | Yes |
| Handset Speakerphone | Yes |
| Power | AC Adapter |
| Network | Ethernet |
| PoE | Yes |
| Headset Jack | 2.5mm |
| Codecs | G.711, G.729 |
| Display | LCD |
| Range | Up to 300 meters outdoors, 50 meters indoors |
Details models, components, and feature differences between KX-TGP500 and KX-TGP550.
Instructions for emergency calls, accessories, and expanding the phone system with additional handsets.
Guidance on disposing of electrical equipment and batteries responsibly according to regulations.
Explains handset/base unit controls, indicators, display items, and menu icons.
Guide to initial setup procedures and checking VoIP server line status.
Step-by-step instructions for making, answering, and redialing calls using the handset.
Covers Hold, Mute, Call Waiting, and making second calls during an active call.
Procedures for transferring and conferencing calls to other parties.
Instructions for making, answering, and redialing calls using the base unit.
Covers Hold, Call Waiting, Transferring, and Conferencing calls on the base unit.
Adding, finding, calling, and editing contacts in the handset phonebook.
Erasing entries, using speed dial, and copying/exporting phonebook data.
Adding, finding, calling, and editing contacts for the base unit.
Erasing, speed dial, and copying/exporting phonebook data for the base unit.
Overview of methods to program handset features via menus or direct commands.
Configuring Call Forward, Do Not Disturb, Block Anonymous, and Incoming Call Barring.
Changing base PIN, handset name, date/time, and updating software.
Overview of methods to program base unit features via menus or direct commands.
Configuring Call Forward, Do Not Disturb, Block Anonymous, and Incoming Call Barring for the base unit.
Changing base PIN, date/time, and updating software for the base unit.
Steps to activate and use the web interface for configuration.
Procedures for registering, deregistering, and operating additional units.
Using Caller ID service, viewing the caller list, and managing entries.
Information on voice mail service and setting message alerts.
Making, answering, and transferring intercom calls between handsets.
Intercom between handset/base unit, auto intercom, and room monitoring.
Paging a misplaced handset to locate it.
Explains how to enter text and characters using dial keys and entry modes.
Guidance on wall mounting the charger and base unit.
Lists common errors, troubleshooting steps, and solutions for various problems.
