2.4 Service Settings
92 Programming Manual
Wait for First Digit
Specifies the length of time that the VPS waits for the caller to dial the first digit after a Custom Service
menu is played for the caller. If this time expires, the No DTMF Operation settings determines how
the call is then handled. If this parameter is set to "0", No DTMF Input Operation handles the call
immediately after the menu is played for the caller.
Value Range
0 s–10 s
Feature Manual References
2.2.16 Custom Service
Wait for Second Digit
This parameter is only valid when "Call Transfer Anytime" is set to a value other than "No". After the
caller dials a digit (the first digit) after listening to a Custom Service menu, the VPS waits for a second
digit to be dialled. This gives the caller time to continue dialling a mailbox number, extension number,
or PIN. If this time expires without a second digit being entered, the VPS assumes the caller has
selected a Custom Service menu option and handles the call according to the digit dialled by the
caller.
Value Range
1 s–5 s
Feature Manual References
2.2.16 Custom Service
No DTMF Input Operation
Determines how calls are handled when callers do not dial any numbers after listening to the menu
message (most likely because they are using rotary telephones) The default setting is "Operator",
which allows the caller to be automatically connected to an operator after the menu message plays
back ("...or stay on the line to be connected to an operator.").
Value Range
Tr to Mbx: Allows the caller to leave messages in a specified mailbox.
Tr to Ext: Transfers the caller to a specified extension.
Operator: Connects the caller to an operator.
Tr to Out: Transfers the caller to a specified outside telephone number. Enter the Trunk Access
number of the PBX then the destination telephone number.
Exit: Plays the Custom Service exit prompt and disconnects the caller.
Prev Menu: Returns the caller to the previous menu (if there was a previous menu).
CS : Transfers the caller to the Custom Service specified here.
Feature Manual References
2.2.16 Custom Service
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