Pantum BM5100ADW Series User Manual

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13.Troubleshooting
Please read this section carefully. It may help you to solve common problems encountered
during the printing process. If the problems persist, please contact Pantum Aftersales Service
Centre.
Prior to handling common problems, first check that:
• The power cord is connected correctly and the printer is powered on.
• All of the protective parts are removed.
• The toner cartridge is installed correctly.
• The paper is correctly loaded into the tray.
• The interface cable between the printer and the computer is connected correctly.
• The correct printer driver has been selected and installed properly.
• The computer port is properly configured and is connected to the correct printer port.
13.1. Cleaning Jammed Paper
13.1.1. Middle jam
Note:
• When removing the paper jam, please don't touch immediately places labled with
high temperature warning in contact with internal components after opening the
printer's front or rear cover, to prevent burns.
1. Pull paper tray out.

Pantum BM5100ADW Series Specifications

General

Print Technology	Monochrome Laser
Print Resolution	1200 x 1200 dpi
Duplex Printing	Automatic
Connectivity	USB, Ethernet, Wi-Fi
Monthly Duty Cycle	100, 000 pages
Processor	1.2 GHz
Memory	512 MB
ADF Capacity	50 sheets
Scan Type	Flatbed, ADF
Fax Function	Yes
Input Capacity	250 sheets
Output Capacity	150 sheets
Printer Languages	PCL6, PostScript 3
Copy Resolution	600 x 600 dpi
Scan Resolution	1200 x 1200 dpi
First Print Out Time	6.9 seconds
Toner Yield	3, 000 pages
Mobile Printing	AirPrint, Mopria
Print Speed	40 ppm (A4) / 42 ppm (Letter)
Copy Speed	40 cpm (A4) / 42 cpm (Letter)