Pantum BM5100ADW Series User Manual

165
13.3. Error Message
Trouble Type
Fault
phenomenon
Cause
Solution
Problems in
printing
Poor print
quality
See 13.4.2 Image Defects.
See 13.4.2 Image Defects.
Problems in
copying
Failed to copy
The scanner is damaged.
Please contact Pantum Customer
Service.
Copy Image
Abnormal
• The scanner is dirty or
defective.
• The toner cartridge is dirty
or damaged.
• Clean the scanner.
• It is suggested to replace the
original toner cartridge.
Problems with
the Printer
The printer
does not work
• Power cord of the device is
not properly connected.
• The cable between the
computer and the printer is
not connected properly.
• Error in specifying the print
port.
• The printer is offline and
User Guide of Printer is
checked.
• The printer has not
recovered from an internal
error, such as a paper jam,
paper empty, etc.
• Driver program of printer is
not installed correctly.
• The LCD screen prompts
error messages.
• Ensure proper connection of the
power cord.
• Please disconnect the printer
cable and then connect it again.
• Please check printer settings of
the Windows to make sure the
printing job could be sent to the
correct port. If the computer is
equipped with several ports,
please be sure to connect the
printer to the correct port.
• Please make sure the printer is
online without any abnormality.
• Please remove errors to make
the printer return to normal.
• Please uninstall and then reinstall
the printer driver.
Online printing
does not work
• The cable between the
computer and the printer is
not connected properly.
• Driver program of printer is
not installed correctly.
• Printer internal failure.
• Please disconnect the printer
cable and then connect it again.
• Please uninstall and then reinstall
the printer driver.
Problems in
scanning
Scanning error
• Data cable of the device is
not properly connected.
• The scan driver is installed
incorrectly.
• The LCD screen prompts
error messages.
• Ensure proper connection of the
data cable.
• Reinstall the scan driver.

Pantum BM5100ADW Series Specifications

General

Print Technology	Monochrome Laser
Print Resolution	1200 x 1200 dpi
Duplex Printing	Automatic
Connectivity	USB, Ethernet, Wi-Fi
Monthly Duty Cycle	100, 000 pages
Processor	1.2 GHz
Memory	512 MB
ADF Capacity	50 sheets
Scan Type	Flatbed, ADF
Fax Function	Yes
Input Capacity	250 sheets
Output Capacity	150 sheets
Printer Languages	PCL6, PostScript 3
Copy Resolution	600 x 600 dpi
Scan Resolution	1200 x 1200 dpi
First Print Out Time	6.9 seconds
Toner Yield	3, 000 pages
Mobile Printing	AirPrint, Mopria
Print Speed	40 ppm (A4) / 42 ppm (Letter)
Copy Speed	40 cpm (A4) / 42 cpm (Letter)