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Make sure that the purification filter (FY3400) is properly
installed.
Room size is large or the outdoor air quality is poor.
For optimum purification performance, please close the
doors and windows when operating the appliance.
There are indoor pollution sources. For instances, smoking,
cooking, incense.
Filters reach the end of life. Replace the purification filter with
a new one.
The appliance produces a strange smell. The first few times you use the appliance, it may produce a
plastic smell. This is normal. However, if the appliance
produces a burnt smell even if removing the filter, contact
your Philips dealer or an authorized Philips service center. The
filters may produce smell after being used for a while
because of the absorption of indoor gases. It's recommended
that you put the filter in a well-ventilated place for a couple
of hours to reduce the smell.
Clean the humidification filter (see Chapter 'Cleaning and
maintenance').
The appliance is extra loud. It's normal if the appliance runs at the Turbo mode.
In the Auto mode, the appliance will run in higher speed
when the air quality is poor or when the ambient humidity is
low. When using the appliance in a bedroom at night, choose
the Sleep mode.
If there is abnormal sound, contact the Consumer Care
Center in your country.
I do not see visible mist coming out of the
appliance. Is it working?
When mist is very fine, it is invisible. This appliance has a
NanoCloud humidification technology, which produces
healthy humid air from the outlet area without formation of
water mist. Therefore, you cannot see the mist.
The appliance still indicates that I need to
replace filter, but I already did.
Perhaps you did not reset the filter lifetime counter. Switch
on the appliance. Then touch and hold the and
simultaneously for 3 seconds.
Error code “E1”displays on the screen. The motor has malfunctions. Contact the Consumer Care
Center in your country.
The Wi-Fi setup is not successful. Please ensure your smart phone is connected to a 2.4GHz
(home) Wi-Fi netwok instead of a 5GHz Wi-Fi network or
public Wi-Fi. For a successful pairing, we suggest turning off
your mobile data before initiating the pairing process.
Ensure to enable the following permissions: "Location",
"Storage", "Bluetooth", and "Local Network" on your smart
phone. After a successful Wi-Fi setup, you can change
permission settings as desired.
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