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Troubleshooting
This chapter summarizes the most common problems you could encounter with
the appliance. If you are unable to solve the problem with the information
below, contact the Consumer Care Center in your country.
Problem Possible solution
The appliance does not work properly. Check if the water tank is properly installed. If not, for safety
reason, the appliance will stop operating.
The filter replacement alert is on but you have not replaced
the corresponding filter. As a result, the appliance is now
locked. In this case, replace the filter and reset the filter
lifetime counter.
There is no air humidification. Make sure that the water tank is filled with water, and the
water tank and humidification filter are properly installed.
The advanced cold evaporation system in 2-in-1 Purifier and
Humidifier produces healthy moist air from the outlet
without any visible water mist. Water vapor is invisible to the
human eye.
When used in a dry environment, the moisture released by
the 2-in-1 Purifier and Humidifier will be absorbed by
surrounding objects such as walls and furniture, which can
prolong the humidification time. To achieve optimal
humidification, it is recommended to close doors and
windows.
The water tank leaks. Make sure that the water does not exceed the maximum
level.
Make sure that the water tank is well assembled every time
after you clean it.
If the problem persists, contact the Consumer Care Center in
your country.
There are some white deposits on the
humidification filter.
The white deposits are called scale and they consist of
minerals from the water. Scale on the humidification filter
affects the humidifying performance, however it does not
harm your health. Please follow the cleaning instructions in
the user manual.
The humidification filter becomes yellowish
after some time.
The yellow deposit is a natural effect of the filter material,
and it has no impact on humidification performance. Clean
the humidification filter frequently to remove the scale, and
replace the humidification filter every 6 months.
The airflow that comes out of the air outlet
is significantly weaker than before.
The surface of the purification filter is dirty. Clean the surface
of the filter (see Chapter 'Cleaning and maintenance').
The air quality does not improve, even
though the appliance has been operating
for a long time.
Check if the packing material is removed from the
purification filter.
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