Philips AVENT SCD973 - Support; Troubleshooting

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Support
For all product support, please visit www.philips.com/support�
Troubleshooting
This chapter summarizes the most common problems you could
encounter with the product� If you are unable to solve the problem with
the information below, visit www.philips.com/support for a list of
frequently asked questions or contact the consumer care centre in your
country�
PARENT UNIT
Problem Solution
Why can't I connect my
Parent Unit to other
Philips Avent Baby Units?
The Philips Avent Premium Connected Baby Monitor’s Parent Unit can
only connect to the Baby Unit which is included in the same package�
If you want to view other Philips Avent baby monitors (SCD641, SCD643,
SCD921, SCD923), you can add them in the Philips Avent Baby Monitor+
app�
Why doesn't the Parent
Unit charge when I plug
it in?
Perhaps the adapter is damaged�
Check if this issue persists by using the other adapter supplied in the
package. If the adapter is damaged, always have it replaced with an
original one in order to avoid hazards. (see the ''Ordering accessories''
chapter)
Perhaps there is a battery error�
Check the battery status light on the Parent Unit. If it is solid red, contact
the consumer care centre in your country�
Why can the charging
time of the Parent Unit
exceed 3hours?
Video 68.5
o
F
Please use the adaptor provided
?
Perhaps temperature has exceeded the charging tolerance that could
potentially cut o the charging circuit as a safety protection mechanism.
To resume charging, move the charging station away from any heat
sources such as radiators, heat registers, stove or other appliances
(including ampliers) that produce heat.
Perhaps you are not using the right power adapter� If you see the icon on
the left, it means an incorrect power adapter is detected. Always use the
provided adapter for optimal charging performance�
Why does my baby
monitor manage a much
smaller distance than
specied in this user
manual?
The specied operating range between the Parent Unit and Baby Unit
is up to 400 meters / 1312 ft, and it's only valid outdoors in open air
and in the line of sight� Depending on the surroundings and other
disturbing factors, the operating range may be smaller.
Inside your house, the operating range is up to 50meters / 164 feet,
which is also limited by the number and type of walls and/or ceilings
between the Parent Unit and the Baby Unit�