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PARENT UNIT
Problem Solution
Why can't I establish a
connection between
the Parent Unit and
Baby Unit? Why is
the connection lost
every now and then?
Why are there sound
interruptions?
The Baby Unit and the Parent Unit are probably close to the outer limits
of the operating range or there is interference from other 2.4 GHz
wireless devices�
Try a dierent location, decrease the distance between the units or
switch o other 2.4 GHz wireless devices (laptops, mobile phones,
microwaves, etc). It can take up to 15 seconds to re-establish the
connection between the units�
Maybe the router connection of the Baby Unit is not strong or steady�
Check the router signal strength of your Baby Unit on the Baby Monitor+
app, if it is weak, try moving the router closer to the Baby Unit or using
Wi-Fi extenders to ensure a strong and steady connection for an optimal
performance�
Why does the app/Parent
Unit react too quickly to
other sounds than my
baby makes?
The sensitivity level may be set too high� When your baby makes soft
sounds, the sensitivity has to be higher. However, the noisier the nursery
room is, the lower the sensitivity level can be set. You can change the
sensitivity of your baby monitor on the Parent Unit's menu�
Why don't I hear a
sound from the Parent
Unit?Why the Parent
Unit is not transmitting
sounds?
Perhaps the Parent Unit is muted� Unmute it by pressing the top part of
the control button and adjust the volume�
Perhaps you have muted on the app� Unmute it by tapping the mute icon
on the video screen�
The sensitivity is set too low� Increase the sensitivity in the Parent Unit's
menu or the app to a higher level�
The Baby Unit may be too far away from your baby� Make sure the Baby
Unit is not further than 1.5 meters / 5 feet away from your baby for
optimal sound detection�
Why do I get interference
on the Parent Unit? Why
does the video display on
the Parent Unit icker?
Why does the Parent Unit
make a buzzing sound?
Interference may occur when the Parent Unit is out of range of the Baby
Unit� If there are too many walls or ceilings between the Parent Unit and
the Baby Unit. Or when other 2.4 GHz wireless devices are switched on
(e.g. microwave, Wi-Fi router).
Put the Parent Unit in a dierent place, closer to the Baby Unit, or switch
o other wireless devices.
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