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SenseIQ/Cry Translation
Problem Solution
Why is there no breathing
and movement analysis?
Maybe you haven't activated / turned on the SenseIQ feature.
Download the Philips Avent Baby Monitor+ app (see the ''Download the
Baby Monitor+ app'' chapter) on your phone, and then activate / turn on
the SenseIQ feature in the menu of the Parent Unit or app�
Maybe the mattress area is not set up properly�
To ensure everything’s mounted and positioned well, you can do a
positioning check found in the Tutorials and Tips section of the Help and
support menu in the app� Completing the positioning check should allow
for SenseIQ to function without interruption after enabling it�
Avoid using patterned blankets or baby clothes, use a solid-colored
blanket or sleeping bag to improve visibility� Make sure you have contrast
between the baby blanket/sleeping bag and the mattress cover.
Maybe the Baby Unit is too far away from your baby�
When using the crib mount, make sure to put the mount on the long
side of the crib. When using the wall mount, ensure that the distance
between the crib and the Baby Unit is not too much� This will help ensure
that the whole baby mattress area is clearly seen and that you can
monitor your baby eectively.
Cry Translation is not
working, what should I
do?
Perhaps the Wi-Fi connection is weak or not stable.
Check the Wi-Fi signal strength on the setting page of the app and it
works best when it shows "Excellent" or "Good".
Perhaps the Baby Unit connection is not good�
Make sure the Baby Unit is properly connected to the Parent Unit or the
App�
Ensure that the Baby Unit is placed close to the baby to detect the baby's
cry and minimize interference from ambient noise�
Perhaps the subscription has expired.
The Cry Translation service is available for a 90-day free trial period� If
you want to continue using it, you would need to sign up for a paid
subscription service with Zoundream
TM
�
Perhaps there are too many environmental noises�
Avoid positioning the Baby Unit near loud sources like televisions or
devices that produce sounds and vibrations, such as smartphones on
vibration mode� These noises can interfere with the device's ability to
accurately detect and translate your baby's cries�
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