Philips AVENT SCD973 - Page 49

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APP
Problem Solution
I can't connect to the
baby monitor� Each time I
end up in the connection
error screen� What is the
matter?
Make sure your smart device uses the same Wi-Fi network you want to
connect the baby monitor to�
Check the status light of the Baby Unit, if it is ashing red, the Wi-Fi
password entered was wrong� Restart the set up process� Re-enter the
Wi-Fi password and make sure that the password is correct.
Perhaps the router SSID (the network name) or the password contains
special symbols. If it does, change the name of your router SSID or the
password accordingly�
If the status light turns solid red while trying to connect, the baby monitor
successfully connected to the router but fails to connect to the internet�
Then check if you have access to 2.4 GHz Wi-Fi by trying to access other
apps like YouTube, Facebook etc. If other apps do not respond, please
make sure you have internet access. If there is internet access, the server
could be temporarily unavailable� Please try to set up again later�
Perhaps you have been tying to connect the baby monitor to a 5 GHz
network�
Please check that you have chosen a SSID of a network that supports
2.4GHz.
I have problems making
my baby monitor read
the QR code on my smart
device� What can I do?
Make sure that you hold the QR code at approx. 20 cm / 7.8 inch distance
from the baby monitor lens. Try moving the smart device slightly up,
down, left or right to ensure the QR code is directly in front of the baby
monitor lens� You can also try moving the smart device closer to or
further away from the baby monitor lens to allow proper focussing� Make
sure that there is enough light in the room, but avoid too bright light.
When the baby monitor has read the QR code, you hear a conrmation
sound and the status light of the Baby Unit turns white�
Perhaps part of your hand covers the QR code� Hold your device in such a
way that your hand does not cover the QR code�
I lose connection to the
app frequently� What is
the matter?
If the status light on the front of the baby monitor is solid white and
you keep losing connection, there may be a problem with the Internet
connection of your router, smartphone or baby monitor. Check the Wi-Fi
signal on your smartphone or the 4G or 5G speed by trying to watch a
movie, e.g. on YouTube. Or reset your Wi-Fi router.
Why can't I get video live
streaming on the app?
Check the Wi-Fi signal strength on the setting page of the app and it
works best when it shows "Excellent" or "Good".
Perhaps there are already three people monitoring your baby� The
app only allows three people to watch simultaneously� If you have
administrator rights, you can remove access for one of the guests to be
able to watch yourself�
Perhaps the privacy mode is on which will temporarily disconnect the
connection with the Baby Unit. You can turn o the privacy mode in the
Parent Unit. (see the ''Privacy mode'' chapter)