Philips AVENT SCD973 - Page 50

- 50 -
APP
Problem Solution
Why do I get black and
white images instead of
colour ones?
The baby monitor has switched to night vision mode because the room
where the baby monitor is placed is dark�
If there is enough light in the room, the light sensor on the baby monitor
may be covered or dirty. Make sure that this sensor is fully exposed to the
light in the room�
Why does the app not
notify me that the baby is
crying?
Check the Wi-Fi signal strength on the setting page of the app and it
works best when it shows "Excellent" or "Good".
The sound threshold for notication may have been set too low. In that
case, the app will only notify you when the baby produces a lot of sound.
Open the app setting to set the sound threshold higher to ensure that
you are notied sooner.
Perhaps you have muted your smart device, turn on the volume.
Check if you have activated the notication function in the setting of the
app�
Check if you have activated the notication function in the setting of
your smart device�
Check if you have viewing rights as a guest. The notication function is
disabled for guest users�
Why can't my partner
and I connect to the baby
monitor at the same
time?
The secondary admin user does not need to go through the same
connection process again, you only need to invite your partner to sign up
as an admin user�
If you do not wish your partner to have full access, invite your partner to
login as a guest user� Access rights of guest users have limitations� Please
refer to the ''Account management'' chapter for details�
Why can't I talk to the
Baby Unit after pressing
the talk back button from
the app?
Perhaps the talk back feature is active via the Parent Unit or your
partner's app�
The Parent Unit has a higher priority in using talk back function�
I am a guest user already,
why can't I get video live
streaming?
Perhaps the administrator has temporarily turned on the Privacy mode�
You should have received a notication about this.
The baby monitor may be oine. To receive a notication when the baby
monitor goes oine in future, switch on app notications from the app's
settings menu�
Do I have to keep the
app open to monitor my
baby?
No, the app can monitor in the background while you do other things.
Switch on background monitoring from the Monitoring and Video
settings menu of the Baby Monitor settings, put the app in the
background by locking the smartphone or going to the home screen of
your smartphone� You will be able to hear your baby's sounds even if the
app is not open. Furthermore you can still receive push notications.