6 Troubleshooting
Issue Solution
The lock turns in the
wrong direction.
Restore the lock to the factory default setting to activate the
lock-handing process again. Refer to page 13.
If resetting fails to solve it, the lock is probably not installed
correctly. Please re-install the lock and reset it again.
After installation, the
Latch Bolt makes sounds
but does not work.
Ensure you have followed the installation instructions. Re-install
and reset the lock by paying attention to the following tips:
Before installing the Exterior and Interior Assembly, make sure the
Latch Bolt is fully retracted (in the unlocked position).
Do not insert the key when you are installing.
Ensure you have inserted the cable connector of the Exterior
Assembly to the socket on the Interior Assembly correctly.
Keep the Exterior and Interior Assembly aligned and parallel to
the door edge, and the Latch Bolt parallel to the door edge.
Restore the lock to the factory default setting. Refer to page 13.
Use new 4 AA dry batteries, do not use rechargeable batteries, or
new batteries mixed with old batteries.
Cannot pull out the key
from the Keyhole.
Disassemble the lock, then rotate to pull out the key and re-install
the lock.
Do not insert the key when you are installing.
The lock does not smoothly
lock or unlock while using
the Thumb Turn.
The Latch Bolt does
not operate correctly
after installation.
Make sure the backset on the Latch Bolt is set to the proper
length. Refer to page 8.
Make sure before installation the Latch Bolt is retracted. Refer to
page 9.
Restore to the factory default setting and enter the default Master
PIN Code to set up the lock. Refer to page 13.
Make sure the Latch Bolt is installed correctly. Refer to page 8-9.The lock rotates only if
the Key is inserted.
The lock handing is not
activated after the
batteries are installed.
Restore the lock to the factory default setting to activate the
lock-handing process again. Refer to page 13.
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