Philips Home Access 4000 Series User Manual (English)

Questions and Answers:

N
Natasha MillsAug 19, 2025
What to do if Philips Home Access 4000 only locks but does not unlock?
- M
  Mark ReeseAug 19, 2025
  If your Philips Door locks only locks but does not unlock, or the Latch Bolt goes in and out uncontrollably, it might be due to a problem with the door frame. Ensure the hole in the door frame is drilled a minimum of 1"(25mm) deep to provide enough space for the deadbolt. It can also be because of the lock handing or installation. Restore the lock to the factory default setting. If that doesn't work, re-install the lock and reset it again. If the issue persists, further assistance may be needed.
J
Jonathan HubbardAug 21, 2025
How to reset Master PIN Code on Philips Door locks?
- G
  gina26Aug 21, 2025
  If you forgot your Master PIN Code for your Philips Door locks, perform a factory reset. This will clear all PIN codes, and the Master PIN Code will revert to the default: 12345678.
S
Sarah CarlsonAug 23, 2025
Why is auto-lock not working on my Philips Home Access 4000?
- M
  Mark HancockAug 23, 2025
  If the Auto-Lock feature isn't working on your Philips Door locks, and the battery indicator is flashing continuously, replace the batteries with 4 new AA alkaline batteries. Also, ensure that you have activated the Auto-Lock function.
J
Joe GibbsAug 26, 2025
Why am I receiving low battery alerts on my Philips Door locks?
- A
  Adam AlvarezAug 26, 2025
  If you are receiving low battery alerts on your Philips Door locks, remove the current batteries and insert 4 new AA alkaline batteries.
J
Jonathan WilsonAug 27, 2025
What to do if Latch Bolt makes sounds but does not work on Philips Home Access 4000?
- K
  Kevin VillaAug 28, 2025
  If, after installation, the Latch Bolt on your Philips Door locks makes sounds but does not work, ensure you have followed the installation instructions, re-install and reset the lock, making sure the Latch Bolt is fully retracted before installing the Exterior and Interior Assembly, not inserting the key during installation, correctly inserting the cable connector of the Exterior Assembly to the socket on the Interior Assembly, keeping the Exterior and Interior Assembly aligned and parallel to the door edge, and the Latch Bolt parallel to the door edge. Restore the lock to the factory default setting and use new 4 AA dry batteries.
E
Edward SanchezAug 30, 2025
What to do if I failed to set up my Philips Home Access 4000 Door locks?
- N
  ncomptonAug 30, 2025
  If you failed to set up the lock of your Philips Door locks, ensure the lock is installed correctly, insert fresh batteries, and make sure the cable is not pinched. After installation, reset the lock to factory settings to complete the lock setting process.
B
Brian MerrittSep 1, 2025
Why is the touchscreen not responding on my Philips Door locks?
- L
  lschmidtSep 1, 2025
  If the touchscreen on your Philips Door locks isn't responding, and the battery indicator flashes continuously, replace the batteries with 4 new AA alkaline batteries. Also, ensure the batteries are inserted correctly and the cable is properly connected and undamaged.
T
terrihurleySep 3, 2025
Why doesn't the latch bolt operate correctly on my Philips Home Access 4000?
- C
  Christine GeorgeSep 3, 2025
  If the Latch Bolt on your Philips Door locks does not operate correctly after installation, ensure the backset on the Latch Bolt is set to the proper length, make sure the Latch Bolt is retracted before installation and restore the lock to the factory default setting, then enter the default Master PIN Code to set up the lock.
J
Joseph GrantSep 5, 2025
Why is lock handing not activated on my Philips Home Access 4000?
- J
  James WalshSep 5, 2025
  If the lock handing is not activated after installing the batteries in your Philips Door locks, restore the lock to the factory default setting to activate the lock-handing process again.
M
Michele WilliamsSep 7, 2025
Why does my Philips Home Access 4000 Door locks turn in the wrong direction?
- P
  Patrick HartSep 7, 2025
  If your Philips Door locks turns in the wrong direction, restore the lock to the factory default setting to activate the lock-handing process again. If resetting doesn't solve it, re-install the lock and reset it again.

Philips Home Access 4000 Series Specifications

General

Voice Assistant Compatibility	Amazon Alexa, Google Assistant
Lock Type	Deadbolt
Connectivity	Bluetooth, Wi-Fi
Mobile App	Yes
Keypad	Yes
Auto-Lock	Yes
Power Source	4 AA Batteries
Remote Access	Yes
Voice Control	Yes
Keyless Entry	Yes

Summary

Warnings & Safety

Safety

General safety precautions before using the product.

Caution

Specific warnings to avoid hazards and damage during product use.

Returns & Disposal

Guidelines for product returns and environmentally sound disposal.

How to Install

Parts List

Identifies and lists all components included in the package.

Assembly View

Provides a visual diagram of the lock's components and assembly order.

Install the Exterior Assembly

Detailed instructions for mounting the external part of the smart lock.

Install the Interior Assembly

Detailed instructions for mounting the internal part of the smart lock.

Prepare the Door and Check Dimensions

Steps to prepare the door and verify dimensions for proper lock installation.

How to Use

Feature Definitions

Explains the various features of the smart deadbolt.

Master PIN Code

Details on the Master PIN for settings and unlocking the deadbolt.

3 Ways to Unlock

Methods to unlock the door via PIN code, mechanical key, or smartphone app.

One-Touch Locking

How to lock the door by simply pressing and holding any key on the touchscreen.

Auto-Lock Feature

Configuration and behavior of the automatic locking feature for convenience.

Silent Mode Operation

How to mute operational sounds and system alerts for quiet use.

Away Mode Security

Security feature for vacations, restricting user access until Master PIN is entered.

Privacy Mode Activation

Mode to restrict user PIN access via interior button for enhanced privacy.

Wrong Code Entry Limit

Lock behavior after multiple incorrect PIN attempts, including temporary shutdown.

Low Battery Alarm System

Notification system for low battery levels, indicating replacement is needed.

Factory Reset & Default Settings

Procedure to erase all user settings and restore the lock to factory defaults.

Format of Entry Methods

Rules and restrictions for creating valid PIN codes for the lock.

Program the Lock

Step-by-step instructions for changing PINs and configuring lock settings.

Z-Wave Network Setup

SmartStart Learn Mode

Adding the lock to a Z-Wave network by scanning a QR code for inclusion.

Manual Z-Wave Setup

Step-by-step guide for adding the lock to a Z-Wave network manually.

Add Lock to Z-Wave Network

Instructions for pairing the lock with a Z-Wave controller.

Remove Lock from Z-Wave Network

Instructions for unpairing the lock from a Z-Wave controller.

Lock & Unlock

Unlocking the Door from Outside

Methods to unlock the door using PIN code, mechanical key, or smartphone app.

Unlocking the Door from Inside

Methods to unlock the door from the interior using thumb turn or smartphone.

Locking the Door from Outside

Methods to lock the door from the exterior using touchscreen or mechanical key.

Locking the Door from Inside

Methods to lock the door from the interior using thumb turn or privacy button.

Troubleshooting

Latch Bolt Operation Issues

Solutions for the latch bolt not operating correctly or making noise.

Lock Handing Activation Problems

Troubleshooting lock handing activation after battery installation.

Incorrect Lock Rotation

Solutions for the lock turning in the wrong direction.

Keyhole and Key Insertion Issues

Problems with removing the key from the keyhole or lock rotation with key.

Thumb Turn Operation Problems

Solutions for smooth locking/unlocking using the thumb turn.

Lock Malfunctions

Troubleshooting when the lock only locks or unlocks uncontrollably.

Failed to Lock

Solutions for the lock failing to engage properly.

Master PIN Code Configuration Issues

What to do if the Master PIN Code cannot be changed.

SmartStart QR Code Scanning Errors

Tips for successfully scanning the SmartStart QR Code on the device.

Setup and Configuration Failures

Steps to take if the lock setup process fails.

Forgotten Master PIN Code

Procedure for recovery if the Master PIN Code is forgotten.

Battery and Touchscreen Issues

Solutions for low battery alerts and unresponsive touchscreen.

Auto-Lock Feature Not Working

Troubleshooting steps for the Auto-Lock feature not functioning correctly.

Warranty

FCC Statement

ISED Statement

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Philips Home Access 4000 Series User Manual

Table of Contents

Questions and Answers:

Philips Home Access 4000 Series Specifications

Summary

Warnings & Safety

Safety

Caution

Returns & Disposal

How to Install

Parts List

Assembly View

Install the Exterior Assembly

Install the Interior Assembly

Prepare the Door and Check Dimensions

How to Use

Feature Definitions

Master PIN Code

3 Ways to Unlock

One-Touch Locking

Auto-Lock Feature

Silent Mode Operation

Away Mode Security

Privacy Mode Activation

Wrong Code Entry Limit

Low Battery Alarm System

Factory Reset & Default Settings

Format of Entry Methods

Program the Lock

Z-Wave Network Setup

SmartStart Learn Mode

Manual Z-Wave Setup

Add Lock to Z-Wave Network

Remove Lock from Z-Wave Network

Lock & Unlock

Unlocking the Door from Outside

Unlocking the Door from Inside

Locking the Door from Outside

Locking the Door from Inside

Troubleshooting

Latch Bolt Operation Issues

Lock Handing Activation Problems

Incorrect Lock Rotation

Keyhole and Key Insertion Issues

Thumb Turn Operation Problems

Lock Malfunctions

Failed to Lock

Master PIN Code Configuration Issues

SmartStart QR Code Scanning Errors

Setup and Configuration Failures

Forgotten Master PIN Code

Battery and Touchscreen Issues

Auto-Lock Feature Not Working

Warranty

FCC Statement

ISED Statement

Related product manuals