Philips SimplyGo - Troubleshooting; Device Power and Oxygen Flow Issues; Concentration and Alarm Issues

26
SimplyGo User Manual
Troubleshooting
The table below lists common problems and actions you can take� If you are
unable to resolve a problem, please contact your home care provider�
Problem Possible Cause What You Should Do
Device Won’t
Turn On
Battery is depleted� Use the AC or DC power cords to
operate the device (with the battery
inserted) to recharge the battery� If
this does not resolve the problem,
contact your home care provider�
Battery is not
installed correctly�
Remove the battery and re-install it
correctly�
Power button not
pressed twice�
Press the power button twice�
Device Will Not
Trigger A Pulse
Of Oxygen
SimplyGo is not
turned on�
Press the power button twice�
Cannula tubing is
kinked or twisted�
Make sure the tubing is connected
properly to the oxygen outlet port
and that it is free of any obstruction�
Device malfunction� Contact your home care provider�
Oxygen
NotAtFull
Concentration
Device is warming
up�
Wait 10 minutes for the device to
deliver oxygen at the prescribed
concentration� If the condition
persists, contact your home care
provider�
Alarm Occurs The device needs
your attention�
See the Alarm Indicators and Screen
Symbols section for information
about specic alarms and what you
should do�