Philips sonicare 6500 - Locating the Model Number

23
English
Storage
If you are not going to use the product for an extended period of time, unplug
it from the electrical outlet, clean it and store it in a cool and dry place away
from direct sunlight.
Replacement
Replace Philips Sonicare brush heads every 3 months to achieve optimal
results. Use only Philips Sonicare replacement brush heads.
Locating the model number
Look on the bottom of the Philips Sonicare toothbrush handle for the model
number (e.g.HX740x).
Troubleshooting (ROW)
This chapter summarizes the most common problems you could encounter
with the appliance. If you are unable to solve the problem with the
information below, visit www.philips.com/support and insert your model
number for a list of frequently asked questions or contact the Consumer Care
Center in your country.
Problem Possible Cause Solution
I cannot fully attach the
brush head. There is a
gap between the brush
head and handle.
This gap is normal and is
needed for the brush
head to vibrate
appropriately. The brush
head must be able to
move to create the right
amount of vibrations.
My Philips Sonicare
toothbrush vibration is
less powerful than
before.
The brush head is too
close to the body of
the handle.
Remove the brush head
from the handle and re-
set it on the metal shaft
leaving a small gap.
(1-2mm).
The toothbrush stops
working.
The battery is empty. Charge the toothbrush
handle on the charger.
I charged my
toothbrush, but it only
works for a short time.
The toothbrush handle
is not placed vertically
on the charger,
resulting in no charge.
Place the handle vertically
on charger base and
make sure the charger is
plugged in.