Phonak Charger Ease - Page 30

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Cause Possible remedy
Issue: Indicator light on CROS device is solid red while CROS device is
in the charger
Dirty charging contacts
Clean the contacts of the CROS device and
the charger
CROS device is out of its
operating temperature
range
Warm CROS device up or cool it down.
Operating temperature range is +5° to
+40° Celsius (+41° to +104° Fahrenheit)
Faulty battery Contact your hearing care professional
Issue: Indicator light on CROS device switches o when CROS device
is removed from charger
“Auto On” feature is
disabled
Switch on the CROS device (chapter 9)
Issue: Indicator light on CROS device remains solid green after
removal from charger
Indicator light on CROS
device was red when
CROS device was placed
into the charger
Reboot the CROS device (chapter 15)
If the problem persists, contact your hearing care
professional for assistance.
Cause Possible remedy
Issue: Battery does not last the whole day
Shortened battery life
Contact your hearing care professional.
Abattery replacement may be required
Issue: Phone call function does not work
CROS system is in ight
mode
Switch CROS device o and then on again
(chapter 14.2)
CROS system not paired
to the phone
Pair CROS system to the phone
(chapter12)
Issue: Charging does not start
Charger not connected
to power supply
Connect charger to external power supply
(chapter 3). When properly connected, the
indicator light around the USB port of the
charger lights up green
CROS device not inserted
correctly into charger
Insert CROS device correctly into charger.
(chapter 4)
Please check https://www.phonak.com/en-int/support for further
information.