Why does my Phonak Hearing Aid ComPilot II battery drain quickly?
If the operating time of your Phonak Hearing Aid ComPilot II is significantly reduced: 1. The battery typically needs several charging cycles to achieve full performance. Charge it for at least 3 hours the first time. 2. Let a new ComPilot II discharge completely three times.
Why does my music player start automatically with my Phonak Hearing Aid?
If your music player starts automatically when you switch on your phone, it is normal behavior for some phones and not initiated by ComPilot II. Stop the music player via your phone's menu after the phone is connected.
Why can't I hear calls on my Phonak Hearing Aids after accepting them?
If you cannot hear the call in your hearing aids after accepting it, it may be because some phones don't use ComPilot II when calls are accepted via the phone's main button. Always accept the call by pressing the main button on the ComPilot II.
How to adjust the volume on my Phonak Hearing Aid ComPilot II?
If the music or phone conversation volume is uncomfortable on your Phonak Hearing Aid ComPilot II because different audio sources have different outputs, use the volume control on the external device (phone, music player, etc.) to adjust the volume.
Why doesn't my Phonak Hearing Aid announce the caller's name?
If your Phonak Hearing Aid doesn't announce the caller's name, it could be due to the following reasons: 1. The Caller identification feature may not be available or enabled on your phone. Refer to your phone's user guide to check. 2. If two phones are connected to your ComPilot II, caller identification is only available on the phone that was last paired. Check the last paired phone. 3. Caller identification may be switched off. Ask your hearing care professional to enable it on your ComPilot II.
What to do if my Phonak Hearing Aid ComPilot II is unresponsive?
If your Phonak Hearing Aid ComPilot II is unresponsive or shows no light indicators when switched on: 1. Charge your ComPilot II for at least 1 hour, as the battery may be dead. 2. Unplug any connectors from the ComPilot II, as it may indicate a software problem. 3. Try switching the ComPilot II off and on again. 4. Consider resetting the ComPilot II.
Why do I hear intermittency during audio transfer with my Phonak Hearing Aid ComPilot II?
You might experience intermittency during audio transfer via ComPilot II for these reasons: 1. The Bluetooth device is too far away or is being shielded by your body. Keep the Bluetooth device within 15-30 feet and in front of you. 2. The ComPilot II searches for known devices for the first 2 minutes after being switched on. After 2 minutes, the intermittency should stop. 3. A phone connected to other devices, like a PC, may struggle to continuously stream music. Disconnect your phone from other devices when using it as a music player.
What to do if my Phonak ComPilot II Hearing Aid doesn't ring when my phone rings?
If your phone is ringing, but the Audio indicator isn't solid blue and there's no ringing signal through your Phonak Hearing Aids: 1. Ensure Bluetooth is enabled on your phone. 2. Disable and then re-enable Bluetooth on your phone.
Why can't people hear me well when I'm on a call using my Phonak Hearing Aid?
If the other party has difficulty hearing you during a phone call using your Phonak Hearing Aid, consider the following: 1. Ensure that the ComPilot II microphone openings are not covered by clothing, your body, or debris. 2. Wear the ComPilot II correctly, ensuring it is not sideways and the neckloop plugs point towards your mouth. 3. Reduce movement while speaking, or consider using an external microphone.
How to understand phone conversations better with Phonak Hearing Aid in noisy environments?
If you have difficulty understanding phone conversations in noisy environments using your Phonak Hearing Aid: 1. Reduce the hearing aid volume by pressing the button. 2. If the sound volume over the phone (or music) is too low after this reduction use the phone volume button to increase the volume.
General| Bluetooth | Yes |
|---|---|
| Power source | Rechargeable battery |
| Water Resistance | No |
| Compatibility | Phonak hearing aids with a wireless connection |
| Streaming | Yes, audio streaming from Bluetooth devices and FM receivers |
| Remote Control | Yes, via app or device buttons |
| Microphone | Built-in microphone for phone calls |
| FM compatibility | Yes, with optional FM receiver |
| Audio input | 3.5mm audio jack |
| Neckloop | Integrated |
| Operating Range | Up to 10 meters |
| Bluetooth Version | Bluetooth 2.1 + EDR |
| Charging Time | 3 hours |
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