ENGLISH
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"ErH" Error Code The Unit Has
Overheated, Possibly
Due To Grease Fire Or
Excess Fuel.
Press the Power Button to turn the unit off, and allow grill to cool. Follow
Care and Maintenance
instructions. After maintenance, remove pellets, and confirm positioning of all component parts. Once
cooled, press the Power Button to turn the unit on, then select desired temperature. If error code still
displayed, contact Customer Care.
"Er1" Error Code Grill Probe wire not
making connection.
Remove hopper access panel (see
Electric Wire Diagram
for diagram), and check for any damage
to the Grill Probe wires. Ensure Grill Probe molex connectors are firmly connected, and connected
correctly, to the Control Board.
"ErP" Error Code Unit Not Turned Off
Properly When Last
Connected To Power.
Safety feature prevents an automatic restart. Press the Power Button to turn the unit off, wait two
minutes, then press the Power Button to turn the unit on again. Turn Temperature Control Dial to
or desired temperature. If error code still displayed, contact Customer Care.
Power Outage While
Unit In Operation.
"noP" Error Code Bad Connection At
Connection Port
Disconnect meat probe from connection port on the Control Board, and reconnect. Ensure the meat
probe adapter is firmly connected. Check for signs of damage to the adapter end. If still failed, call
Customer Care for replacement part.
Meat Probe Damaged Check for signs of damage to the wires of the meat probe. If damaged, call Customer Care for
replacement part.
Faulty Control Board Control Board needs to be replaced. Contact Customer Care for a replacement part.
Grill Temperature
on SMOKE is too high
"P" Setting is too LOW Push the "P" SET button, and increase the "P" setting.
Grill Will Not Achieve
Or Maintain Stable
Temperature
Insufficient Air Flow
Through Burn Pot
Check Burn Pot for ash build-up or obstructions. Follow
Care and Maintenance
instructions for
ash build-up. Check fan. Ensure it is working properly and air intake is not blocked. Follow
Care and
Maintenance
instructions if dirty. Check auger motor to confirm operation, and ensure there is no
blockage in the auger tube. Once all the above steps have been done, start the grill, set temperature
to and wait for 10 minutes. Check that the flame produced is bright and vibrant.
Lack Of Fuel, Poor Fuel
Quality, Obstruction In
Feed System
Check hopper to check that fuel level is sufficient, and replenish if low. Should the quality of wood
pellets be poor, or the length of the pellets too long, this may cause an obstruction in the feed system.
Remove pellets and follow
Care and Maintenance
instructions.
Grill Probe Check status of Grill Probe. Follow
Care and Maintenance
instructions if dirty. Contact Customer Care
for a replacement part if damaged.
Grill Produces Excess
Or Discolored
Smoke
Grease Build-Up Follow
Care and Maintenance
instructions.
Wood Pellet Quality Remove moist wood pellets from hopper. Follow
Care and Maintenance
instructions to clean out.
Replace with dry wood pellets.
Burn Pot Is Blocked Clear Burn Pot for moist wood pellets. Follow
Hopper
Priming Procedure.
Insufficient Air Intake
For Fan
Check fan. Ensure it is working properly and air intake is not blocked. Follow
Care and Maintenance
instructions if dirty.
Frequent Flare-Ups Cooking Temperature Attempt cooking at a lower temperature. Grease does have a flash point. Keep the temperature under
176°C / 350°F when cooking highly greasy food.
Grease Build-Up On
Cooking Components
Follow
Care and Maintenance
instructions.
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