Pitney Bowes Connect+ Series

Questions and Answers

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middletonleslieJul 28, 2025
Why postage refill cannot be completed on my Pitney Bowes Connect?
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  Phillip FernandezJul 28, 2025
  A postage refill for your Pitney Bowes Postal Equipment might fail for several reasons: * Your account balance may be too low. * The requested refill amount might exceed your meter's capacity or the maximum allowed amount. * The refill amount could be too low or not in accepted currency increments. If you are refilling your meter manually, you need to change the refill amount you have selected. Also, the connection to IntelliLink® may have been dropped, so try refilling your meter again.
S
Stacey WrightAug 7, 2025
How to fix indicia printing at an angle on Pitney Bowes Connect?
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  Ronald CardenasAug 7, 2025
  If the indicia is printing at an angle on the envelope when using your Pitney Bowes Postal Equipment, it's likely that the envelope is skewing on the feed deck. To fix this, make sure the thickness adjustment knob corresponds to the envelope thickness and move the side guide close to, but not touching, the envelope.
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Hunter GarciaAug 17, 2025
What to do if Pitney Bowes Connect touchscreen is not responding?
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  wsilvaAug 17, 2025
  If your Pitney Bowes Postal Equipment touchscreen isn't responding, it might need calibration. Another potential cause is a loose cable; ensure it's properly connected. If you've upgraded to a 15-inch display, verify the correct power supply cable is in use, as the touchscreen may shut down after 30 minutes with an incorrect cable.

Summary

Safety Information and Precautions

General Safety Guidelines

Provides essential safety precautions for operating office equipment and the mailing system.

Getting Started with Your Mailing System

Understanding Machine Capabilities

Explains the core functions and features of the Connect+® Series / SendPro® P-Series mailing system.

System Components Overview

Identifies and describes the key physical parts and modules of the mailing and shipping system.

System Specifications and Capabilities

Details technical specifications including dimensions, weights, and throughput for different system models.

Using Jobs for Mail Processing

Managing Jobs and Settings

Explains how to create, save, open, edit, and delete jobs for efficient mail processing.

Creating a New Job Configuration

Provides step-by-step guidance on creating new jobs with specific settings for mailing tasks.

Running Mail and Postage Methods

Determining Correct Postage Method

Guides users to select the right postage and weighing method based on mail piece characteristics.

Preparing Mail for Feeding

Details the correct procedure for preparing and loading mail pieces into the system's feeder.

Class, Carrier, and Service Selection

Explains how to choose mail class, carrier, and add special services to a mailing job.

SendPro Shipping Application

Introduction to SendPro Shipping

Overview of the SendPro® shipping application for creating and managing shipments.

Creating Canada Post Shipping Labels

Step-by-step guide for generating shipping labels for Canada Post services.

Creating FedEx and UPS Shipping Labels

Instructions for creating shipping labels for FedEx and UPS services.

Package Receiving and Tracking

Overview of Receive a Package Feature

Describes the package tracking system for recording and managing inbound deliveries.

Setting Up Barcode Scanners

Guides on connecting and configuring cable-connected scanners for package intake.

Accounting and Cost Management

Understanding Accounting Features

Explains the system's accounting capabilities for tracking postage expenses and cost allocation.

Managing Account Structures

Details on creating, editing, and deleting accounts, sub-accounts, and sub-sub-accounts.

Mailing and Accounting Reports

Overview of Mailing Reports

Lists the available mailing reports for tracking postal activities and system usage.

Meter Postage Refill Procedures

Managing Postage Funds

Covers monitoring postage balance, viewing refills, and managing meter information.

Refilling Your Postage Meter

Step-by-step guide on how to add postage to your meter when funds are low.

Rates and Software Updates

Automatic Rate and Update Checks

Explains how to enable automatic checks for and downloads of rate and software updates.

System Setup and Configuration

Personalizing System Settings

Customizes touchscreen display, login credentials, and user preferences.

Internet and Network Configuration

Manages network connections, IntelliLink parameters, and performs connectivity tests.

Routine Maintenance Procedures

Installing a New Tape Roll

Instructions for replacing the tape roll in the mailing system for continuous operation.

Cleaning and Replacing Print Heads

Guides on cleaning print heads for optimal quality and replacing them when needed.

Replacing Ink Cartridges

Step-by-step instructions for replacing ink cartridges when low ink or out of ink warnings appear.

Aligning Print Heads

Procedure for aligning print heads after replacement to ensure accurate print output.

Troubleshooting Common Issues

Clearing Mail Piece Path Stoppages

Detailed steps to clear jams and stoppages from the mail piece path for various models.

Resolving Printer Errors

Provides solutions for common printer error messages and how to resume printing.

Addressing Tape Feeding Problems

Diagnoses and resolves common issues related to tape feeding and stoppage.

Pitney Bowes Connect+ Series Specifications

General

Color Touchscreen	Yes
Inkjet Technology	Yes
Print Technology	Inkjet
Power Supply	100-240 VAC, 50/60 Hz
Envelope Sizes	From 3.5 x 5 inches to 10 x 13 inches
Connectivity	Ethernet, USB, Wi-Fi
Feeder Type	Automatic
Print Resolution	600 x 600 dpi
Supported Media Types	Envelopes, labels, postcards