Pitney Bowes Connect+ Series User Manual

Shipping & Mailing
Postage Meters
Connect+® Series /
SendPro® P-Series
Mailing & Shipping Systems
SendPro P Series 1000-3000
Connect+ Series 500W-3000
Operator Guide
Canada English Edition
SV62589 Rev. L
February 19 2018

Pitney Bowes Connect+ Series Specifications

General

Color Touchscreen	Yes
Inkjet Technology	Yes
Print Technology	Inkjet
Power Supply	100-240 VAC, 50/60 Hz
Envelope Sizes	From 3.5 x 5 inches to 10 x 13 inches
Connectivity	Ethernet, USB, Wi-Fi
Feeder Type	Automatic
Print Resolution	600 x 600 dpi
Supported Media Types	Envelopes, labels, postcards

Summary

Safety Information and Precautions

General Safety Guidelines

Provides essential safety precautions for operating office equipment and the mailing system.

Getting Started with Your Mailing System

Understanding Machine Capabilities

Explains the core functions and features of the Connect+® Series / SendPro® P-Series mailing system.

System Components Overview

Identifies and describes the key physical parts and modules of the mailing and shipping system.

System Specifications and Capabilities

Details technical specifications including dimensions, weights, and throughput for different system models.

Using Jobs for Mail Processing

Managing Jobs and Settings

Explains how to create, save, open, edit, and delete jobs for efficient mail processing.

Creating a New Job Configuration

Provides step-by-step guidance on creating new jobs with specific settings for mailing tasks.

Running Mail and Postage Methods

Determining Correct Postage Method

Guides users to select the right postage and weighing method based on mail piece characteristics.

Preparing Mail for Feeding

Details the correct procedure for preparing and loading mail pieces into the system's feeder.

Class, Carrier, and Service Selection

Explains how to choose mail class, carrier, and add special services to a mailing job.

SendPro® Shipping Application

Introduction to SendPro® Shipping

Overview of the SendPro® shipping application for creating and managing shipments.

Creating Canada Post Shipping Labels

Step-by-step guide for generating shipping labels for Canada Post services.

Creating FedEx and UPS Shipping Labels

Instructions for creating shipping labels for FedEx and UPS services.

Package Receiving and Tracking

Overview of Receive a Package Feature

Describes the package tracking system for recording and managing inbound deliveries.

Setting Up Barcode Scanners

Guides on connecting and configuring cable-connected scanners for package intake.

Accounting and Cost Management

Understanding Accounting Features

Explains the system's accounting capabilities for tracking postage expenses and cost allocation.

Managing Account Structures

Details on creating, editing, and deleting accounts, sub-accounts, and sub-sub-accounts.

Mailing and Accounting Reports

Overview of Mailing Reports

Lists the available mailing reports for tracking postal activities and system usage.

Meter Postage Refill Procedures

Managing Postage Funds

Covers monitoring postage balance, viewing refills, and managing meter information.

Refilling Your Postage Meter

Step-by-step guide on how to add postage to your meter when funds are low.

Rates and Software Updates

Automatic Rate and Update Checks

Explains how to enable automatic checks for and downloads of rate and software updates.

System Setup and Configuration

Personalizing System Settings

Customizes touchscreen display, login credentials, and user preferences.

Internet and Network Configuration

Manages network connections, IntelliLink parameters, and performs connectivity tests.

Routine Maintenance Procedures

Installing a New Tape Roll

Instructions for replacing the tape roll in the mailing system for continuous operation.

Cleaning and Replacing Print Heads

Guides on cleaning print heads for optimal quality and replacing them when needed.

Replacing Ink Cartridges

Step-by-step instructions for replacing ink cartridges when low ink or out of ink warnings appear.

Aligning Print Heads

Procedure for aligning print heads after replacement to ensure accurate print output.

Troubleshooting Common Issues

Clearing Mail Piece Path Stoppages

Detailed steps to clear jams and stoppages from the mail piece path for various models.

Resolving Printer Errors

Provides solutions for common printer error messages and how to resume printing.

Addressing Tape Feeding Problems

Diagnoses and resolves common issues related to tape feeding and stoppage.