This document is a user guide for the PitneyShip™ Cube AX00, a shipping label printer with an integrated scale, designed for shipping and mailing applications. It provides comprehensive instructions for installation, connectivity, operation, and maintenance of the device.
Function Description:
The PitneyShip Cube AX00 is a direct thermal label printer that integrates a scale, allowing users to weigh packages and print shipping labels or stamps. It is designed to work with the PitneyShip mobile app, as well as Windows PCs and Mac devices, offering both USB and Wi-Fi connectivity options. The device simplifies the process of creating shipping labels, refilling postage, and tracking shipments. It also supports integration with e-commerce platforms like Amazon, eBay, and Shopify for streamlined order management and label creation.
Important Technical Specifications:
- Model: AX00
- Product Type: Direct Thermal Label Printer
- Power Requirements: 100-240 VAC, 50/60 Hz, 1.5 A
- Sound Level: < 70 dba
- Operating Temperature: 32-104°F (0-40°C)
- Connectivity: USB, Wi-Fi
- Supported Operating Systems: Windows PC, Mac, Mobile devices (iOS/Android)
- Label Type: Uses generic label rolls for shipping labels; requires Pitney Bowes specific label rolls with a fluorescent strip for printing stamps (as required by USPS).
Usage Features:
- Installation Flexibility: The PitneyShip Cube can be installed on Windows PCs, Mac devices, and mobile devices. For PCs and Macs, it offers both USB and Wi-Fi connection options. Mobile device connections are exclusively via Wi-Fi.
- New and Existing User Setup: Detailed instructions are provided for both new PitneyShip users and existing users, covering account creation, device connection, and initial setup.
- Mobile App Integration: The PitneyShip mobile app is central to many of the device's features, enabling users to:
- Create and print shipping labels directly from their phone.
- Refill postage for their USPS account.
- Import addresses using the mobile device camera.
- Add, edit, and delete addresses in the address book.
- Track shipments.
- Connect to and manage orders from Amazon, eBay, and Shopify stores.
- Change PitneyShip subscriptions.
- Integrated Scale: The device includes a scale for accurate package weighing. Users can place their package on the scale and tap the scale icon in the mobile app to automatically populate the weight field when creating a shipping label.
- Scale Zeroing: The scale can be reset to zero to ensure accurate measurements, with instructions provided for both the mobile app and the PitneyShip web interface.
- Test Print Functionality: Users can perform a no-value test print of their shipping label to verify printer functionality and label size before using loaded postage.
- LED Light Codes: The front LED light on the PitneyShip Cube provides visual status indicators:
- White (solid): Device is ready.
- White Flashing (fast): Device is in a transition state, processing commands.
- White Flashing (slow): Device is in pairing mode, ready for Wi-Fi connection.
- Orange On: Error - no label roll installed or printer cover is open.
- Orange Flashing (slow): Error - connected to an unavailable Wi-Fi network.
- Red On: Hardware error.
- Red Flashing (slow): Error - paper jam.
- DeviceHub: A software component (DeviceHub) is required for communication between the PitneyShip Cube and the computer, ensuring successful installation and operation.
- Driver Installation: Instructions are provided for installing the PitneyShip Cube driver on additional computers, supporting both Windows and Mac operating systems.
Maintenance Features:
- Label Roll Replacement: Step-by-step instructions are provided for changing the label roll, including opening the cover, removing protective sheets/tape, feeding the new roll, and closing the cover.
- Clearing Label Jams: The guide outlines the process for clearing a label jam, which is indicated by a flashing red LED. This involves opening the label roll cover, feeding the label roll through the slot, and closing the cover to allow the cutter to clear the jam.
- Safety and Compliance: The manual includes important safety notes, emphasizing the use of Pitney Bowes approved supplies, proper grounding of the power adapter, avoiding obstruction of the power outlet, and keeping moving parts clear. It also highlights ENERGY STAR® qualification for energy efficiency.
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