Getting a USPS refund for a shipping label
You can request a refund up to 30 days from the date on which you first printed a shipping label. When
you request a refund for USPS shipping labels, the postage amount is credited to your postage balance.
The refund process can take up to 20 days because USPS wishs see if it can detect your shipment in its
mailstream before crediting your account.
Note: For UPS and FedEx, when you cancel a shipping label the postage is not credited. Instead, it is
just not applied to your UPS or FedEx invoice.
1. Open the Shipping History screen:
l Tap History in the application drawer at the bottom of the Home screen, or,
l Tap SendPro Apps on the Home screen, then tap Shipping History.
2. All of the shipping labels are listed by date, the latest date appearing first in the list. The Date
column corresponds to the date you purchased the postage.
3. Locate your label in the list. To sort by a different column, tap that column heading. To reverse the
sort order, tap the same column heading again.
4. Tap on the shipment.
5. Tap Request Refund.
6. Select the box to agree to the conditions, then tap Continue.
Note: Labels for First-Class Large Envelope do not bear a tracking barcode, and refunds cannot be
requested for them via the SendPro C device. Sign in to sendpro.pitneybowes.com to request a refund
for these transactions.
Creating Shipping Labels
Pitney Bowes Operator Guide March 2020 76
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