Polaris EN27 Series User Manual

8 Troubleshooting
• If the status indicator on the control box ashes to alert the user, follow the recommended
troubleshooting tips below
• User alerts can also be accessed in the iAquaLink
®
app (on connected models only)
Error Codes
Flashing LED
In-App Display
(depending on the model)
Solutions
Rapid flashing
1 ash / 1 second pause
Communication
• Disconnect and reconnect the cleaner.
• Check that the cable is properly connected to the control box.
• Check that nothing is interfering with the cable connecon
area.
• If this does not resolve the problem, contact your local retailer
for a diagnosc review or call customer service.
Rapid flashing
2 ash / 1 second pause
Right traction motor
Left traction motor
Right traction motor
consumption
Left traction motor
consumption
• Check that debris or the cable is not prevenng the brushes or
the tracks from rotang freely.
• Check that nothing is interfering with the cable connecon
area.
• Rotate the track by a quarter of a turn in the same direcon
unl it rotates smoothly
• If this does not resolve the problem, contact your local retailer
for a diagnosc review or call customer service.
Rapid flashing
3 ash / 1 second pause
Cleaner out of the water
• Turn the cleaner o.
• Clean the lter thoroughly.
• Put it back in the water, shaking to release the air bubbles.
• Restart the cycle.
• If this does not resolve the problem, contact your local retailer
for a diagnosc review or call customer service.
Pump motor
Pump motor consumption
• Check that no debris or hair is blocking the impeller.
• Clean the lter thoroughly.
• If this does not resolve the problem, contact your local retailer
for a diagnosc review or call customer service.
iAquaLink Control Models Only
Rapid flashing
5 ash / 1 second pause
Software update failed or
incomplete
• Disconnect and reconnect the control box to restart the
update.
• If this does not resolve the problem, contact your local retailer
for a diagnosc review or call customer service.
Rapid flashing
Rapid flashing
Update in progress
• Wait for the update to complete.
• Do not disconnect the power cable from the cleaner during
an update.
N/A Connection error
• Check the status of the Bluetooth/Wi-Fi LEDs on the control
box.
N/A
A red dot appears in the "My
systems" list
• Robot not plugged in or not connected to the home Wi-Fi
network.
If the dot is red when the control box is plugged in and if
the Bluetooth/Wi-Fi icons are lit up, refresh the screen (by
swiping downwards).
• If the dot turns green: the robot is ready for use.
Deleng an error code
Using the control box:
• Aer following the troubleshoong soluons, press any key to delete the error code (except the buon).
From the iAquaLink
®
app (connected models only):
• Aer following the troubleshoong soluons, press Clear Error.
17
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English

Polaris EN27 Series Specifications

General

Brand	Polaris
Model	EN27 Series
Category	Swimming Pool Vacuum
Language	English