Device Maintenance
You have several options to keep your device running properly.
Updating TC10 Software
You can update your system software in different ways depending on how the device is set up, and the mode it's running.
Updating a Paired Poly TC10
The TC10 software updates when you update the paired video system.
To manually update the software via the codec, in the system web interface, go to General Settings > Device
Management. Select Check for Updates. If the system finds updates, select Update All.
You can also update the device via the Zoom Device Management (ZDM). The ZDM offers remote functionality on Zoom
Room devices. Access ZDM from the Zoom web portal. Go to Device Management > Update Management.
For more information, see your video system’s Administrator Guide at the Poly Documentation Library.
Updating a Standalone Poly TC10
You can update a standalone Poly TC10 device running Zoom Rooms in the settings screen by going to Zoom > System
settings > Update software section.
You can also update a standalone device running Zoom Rooms in the Zoom Rooms web portal. Go to Device Management
> Update Management.
Unpair the TC10 from a Video System
Unpair the TC10 if you no longer want to use it with a particular video system.
Don’t unpair devices if you plan to use them with the same system. For example, if you move your video-conferencing
equipment to another room, just disconnect and reconnect the devices in the new location.
Task
1 In the system web interface, go to General Settings > Device Management.
2 Under Connected Devices, find the device by its MAC address (for example, 00e0db4cf0be) and select Unpair.
The unpaired device moves from Connected Devices to Available Devices (which shows discovered devices you can
pair with the system).
Restart the TC10
If you have issues, you can try restarting the Poly TC10.
Task
1 For a wall- or glass-mounted device, dismount it and remove any wall mounting brackets. For a desk-mounted device,
remove the TC10 stand. For more information, see the relevant Quick Start Guide.
2 Disconnect the LAN cable from the Poly TC10 and reconnect it.
Factory Reset the Poly TC10
You can reset the TC10 to its default settings. This process refreshes the device by deleting its configurations except the
current version of software.
Task
1 For wall- or glass-mounted devices, dismount it, and remove any wall mounting brackets. For a desk-mounted device,
remove the TC10 stand. For more information, see the relevant Quick Start Guide.
2 Disconnect the LAN cable from the Poly TC10 to power it off.
3 On the back of the Poly TC10, insert a pin or straightened paper clip through the factory reset button pinhole.
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