Poly TC10 - Settings

Related Links
Manually Pair the Poly TC10 with a Video System on page 15
Set up the Poly TC10 for the First Time in Paired Mode on page 12
IP Device Paired to Inaccessible Video System
Symptom:
Your TC10 device was paired with a video system you can no longer access (for example, the video system lost its network
connection or was moved to another location). Whatever the situation, the TC10 device screen now indicates it’s waiting
to pair.
Problem:
The TC10 device is still paired to the video system but can't connect to it.
Workaround:
When this happens, there’s a reset button in the device Settings menu to unpair the device from the video system.
If you can eventually access the video system it was paired with, you also should unpair the device from the Device
Management page. Otherwise, the device continues to display in the Connected Devices list but is Unavailable.
Once unpaired, you can pair the device with the same video system or another video system.
Task
1 Go to Settings > Reset and select Reset.
Your device resets to its default configuration settings, which unpairs it from the video system.
2 In the system web interface, go to General Settings > Device Management.
3 Under Connected Devices, find the device by its MAC address (for example, 00e0db4cf0be) and select Unpair.
The device you’re unpairing should have an Unavailable status.
Related Links
Manually Pair the Poly TC10 with a Video System on page 15
Set up the Poly TC10 for the First Time in Paired Mode on page 12
Zoom Rooms Pairing Error
Symptom:
You get an error message when pairing a Poly TC10 to a Zoom Room that is already logged into a room.
Workaround:
Ignore the code and pair the device to the Zoom Room using the authorization code or enter the pairing code at zoom.us/
pair
Related Links
Manually Pair the Poly TC10 with a Video System on page 15
Set up the Poly TC10 for the First Time in Paired Mode on page 12
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